Senior Customer Education Program Manager

3 days ago

Oslo, Oslo County, Norway Deel Full time
Who We Are Is What We Do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform's success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.

Role Overview

As the Senior GTM Enablement Manager who owns our Customer Education Program, you will be responsible for creating, building, and managing a customer certification program designed to elevate our customers' product knowledge and skills. This program will empower our users to become proficient with Deel's platform while providing formal recognition of their expertise.

Key Responsibilities:
  • Certification Program Design: Lead the creation of a comprehensive customer certification program, including course content, structure, and assessment criteria. Develop certification tracks that are aligned with key product features, user goals, and company goals.
  • Self-Serve Learning Paths: Design and build self-paced online courses that allow customers to learn at their own speed, with clear progression from beginner to advanced levels.
  • Develop Certification Exams: Create interactive, engaging certification exams that validate customers' skills and knowledge of the product.
  • Program Communication: Proactively communicate program benefits and new certification opportunities to customers, encouraging participation and fostering a sense of accomplishment.
  • Cross-Department Collaboration: Work closely with Product teams, Customer Success, and Marketing to ensure content accuracy and alignment with product updates and goals. Ensure smooth coordination across departments to promote and sustain the certification program.
  • Metrics and Reporting: Establish and track key metrics to evaluate program success, such as certification completion rates, customer satisfaction, and the impact on customer engagement and product adoption.
  • Content Updates: Continuously refine and update certification content to keep it relevant with product changes, customer feedback, and industry trends.
  • Customer Engagement: Build strategies to engage customers and encourage certification program participation, leveraging targeted campaigns and rewards for those who achieve certification.
Key Qualifications
  • Proven experience (5+ years) in customer education, learning management, or similar roles, with a focus on building and managing certification programs.
  • Strong understanding of instructional design principles and experience creating self-paced online courses and certifications.
  • Ability to create clear, engaging, and effective educational content for a diverse customer base.
  • Experience with Learning Management Systems (LMS), digital adoption platforms, and certification tools.
  • Strong communication skills, with the ability to explain complex topics in an easy-to-understand and engaging manner.
  • Analytical mindset with the ability to measure and optimize program success based on data and customer feedback.
  • Experience developing detailed project plans including timelines, milestones, budgets, resource allocation, and risk assessments.
  • Can successfully manage stakeholder expectations, addressing concerns, and building strong relationships.
  • Can work independently as a thought leader with a high level of situational awareness, uses own initiative to identify and solve problems.
  • Results-driven and entrepreneurial with a consistent track record of 'getting it done' in a dynamic environment.
  • Extensive experience working in the fast-paced technology sector.
Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:
  • Provided computer equipment tailored to your role.
  • Stock grant opportunities dependent on your role, employment status, and location.
  • Additional perks and benefits based on your employment status and country.
  • The flexibility of remote work, including WeWork access where available.
DISCLOSURE

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
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