Campaign Specialist Loyalty

Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe.

Are you our new Campaign Specialist Loyalty?

In Norwegian, we keep on taking care of our people.

Our Campaign Specialist Loyalty is responsible for planning, executing, and optimizing campaigns related to our loyalty program, Norwegian Reward, with a special focus on our partner campaigns. This role requires expertise in customer and member behavior, data analysis, and content creation to effectively develop and manage partner campaigns within Norwegian Reward.

Why Join Us?

If you are looking for a challenging and rewarding position in a fast-paced environment, the Campaign Specialist Loyalty role is perfect for you:

• Influence customer loyalty: Be part of our team to ensure Norwegian's ability to build, retain and engage loyal customers.
• Work with leading partners: Work and build relationships with our key partners.
• Innovation: Work in a dynamic, fast-paced environment that enjoys thinking outside established rules.
• Customer Centric Culture: Join a collaborative, passionate and customer-centric team that values creativity, innovation, and a passion for delivering exceptional experiences.

We can offer:

• Market-aligned compensation.
• Possibility to travel in Europe with employee priced tickets.
• Set your own footprint in a friendly working environment.
• Passionate colleagues and an energetic and innovative work environment.

You are our ideal candidate if:

• You have a Bachelor's degree in marketing, business or related field.
• You have experience in campaign management and creating content for B2C organizations and brands.
• You have previous experience from loyalty programs. It is desired but not required.
• You are proficient with Office programs and have preferably skills in Adobe InDesign and Photoshop.
• You have excellent communication and interpersonal skills, and experience from working with cross-functional teams.
• You have attention to detail and are able to maintain quality throughout the campaign process and resolve problems quickly before they escalate.
• You have experience with digital marketing, including email marketing, CRM tools, and campaign automation processes.
• You have strong commercial sense and good understanding of customer needs.
• You have strong analytical skills with the ability to interpret data.
• You are proficient in Norwegian and English - written and oral.
• We encourage recent graduates with a relevant academic profile to apply.

Responsibilities:

• Campaign planning: Plan loyalty campaigns throughout the year together with loyalty partners, and Partner Manager and Loyalty Marketing Manager.
• Campaign execution: Coordinate content for campaigns including image sourcing and resizing, copy editing, and organization of translations and proofreading. Upload campaigns to CMS systems and QA of content. Analyze and select member segments and personalize campaign content to the various member groups or tiers.
• Campaign performance analysis: Evaluate and report on campaign performance with CRM/Analytics team and discuss with stakeholders how to improve performance of future campaigns. Report on key results and findings to the rest of the loyalty team.
• Partner campaign management: Maintain regular contact with loyalty partners to plan and execute campaigns, including sourcing partner offers, preparing customer-facing content, and implementing campaigns together with loyalty stakeholders. Share insights and best practices with our partners to drive successful collaborations and campaign performance.
• Onboarding new Partners: Assist in integrating new partners into the loyalty program, including creating partner pages, planning introductory messages for members, setting up promotional content, and ensuring seamless integration with Norwegian Reward's digital channels.
• Partner content Reward: Responsible for sourcing content and keeping partner pages and other partner content across different channels in Norwegian Reward up to date.
• Cross-functional collaboration: Work together with other key internal stakeholders to prepare, execute and evaluate partner campaigns.

Do you have any questions?

If so, please contact us.

So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV and cover letter, in both English or in a Scandinavian language.

"We care for each other, our customers and our environment as we navigate the skies the Norwegian way."

We hope to welcome you on board

Travel required: Some travelling must be expected.