Customer Loyalty Program Manager

2 days ago


Bærum, Viken, Norway Norwegian Air Shuttle ASA Full time

We embrace a culture of diversity, equality and inclusion at Norwegian Air Shuttle ASA.

Our people are the heart of our company. Embracing this culture is critical to our business success and makes us stronger together. Our people have different knowledge, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe.

About the Role

This is an exciting opportunity to join our team as a Customer Loyalty Program Manager. As a key member of our loyalty program team, you will be responsible for planning, executing, and optimizing campaigns related to our loyalty program, Norwegian Reward, with a special focus on partner campaigns.

You will work closely with our partners to plan and execute campaigns, including sourcing partner offers, preparing customer-facing content, and implementing campaigns together with loyalty stakeholders. Your goal will be to develop and manage partner campaigns within Norwegian Reward that deliver exceptional results and drive customer loyalty.

About You

  • You have a Bachelor's degree in marketing, business or related field.
  • You have experience in campaign management and creating content for B2C organizations and brands.
  • You have previous experience from loyalty programs. It is desired but not required.
  • You are proficient with Office programs and have preferably skills in Adobe InDesign and Photoshop.
  • You have excellent communication and interpersonal skills, and experience from working with cross-functional teams.
  • You have attention to detail and are able to maintain quality throughout the campaign process and resolve problems quickly before they escalate.
  • You have experience with digital marketing, including email marketing, CRM tools, and campaign automation processes.
  • You have strong commercial sense and good understanding of customer needs.
  • You have strong analytical skills with the ability to interpret data.
  • You are proficient in English - written and oral.


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