NO - Aftersales Operation

1 day ago


Oslo, Oslo County, Norway XPENG & Volkswagen Group Full time

Direct message the job poster from XPENG

ex-IBM, ex-Kenexa, expertise in International Talent Acquisition, Talent Development, Change Management and Global Mobility

Key Responsibilities:

  • Support after-sales daily operations, including budget, expenses, and payment handling, AR follow-ups.
  • Roadside assistance coordination: Serve as the primary contact for managing and overseeing roadside assistance services provided by our partners and follow up through our network.
  • Monitor the performance of service providers to ensure timely and effective responses to customer needs.
  • Collaborate with customer service and partners to ensure timely and effective resolution of customer inquiries and service issues.
  • Support the implementation of training programs for service personnel on aftersales.
  • Monitor customer feedback and service trends to drive enhancements in aftersales operations.
  • Coordinate and manage car rental requests, ensuring timely handling. Ensure that all rental agreements comply with company policies and are properly documented.

Qualifications:

  • 2+ years of experience in aftersales support, operations, or a similar role, preferably in the automotive industry.
  • Organized, structured and able to manage multiple tasks and priorities effectively.
  • Proficiency in CRM systems and Microsoft Office Suite; experience with automotive software is a plus.
  • Outstanding communication and interpersonal skills, with a customer-centric approach.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing needs.
  • Excellent problem-solving skills, with high attention to details.
Seniority level

Associate

Employment type

Full-time

Job function

Motor Vehicle Manufacturing

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