Senior Vice President of Service Delivery

18 hours ago


Oslo, Oslo County, Norway Appear AS Full time
Job Description

As the Senior Vice President of Service Delivery you will oversee the development and implementation of a comprehensive services strategy aligning with the company's overall business objectives.

This involves leading customer services customer success and professional services worldwide fostering collaboration and accountability across diverse teams.

You will work closely with Commercial and Product teams to continually refine evolve and expand service offerings.

Key Responsibilities:
  • Develop and maintain a comprehensive strategy for Customer Services Customer Success and Professional Services aligned with overall business goals.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Portfolio Management:
  • Serve as the primary owner of the global service portfolio defining standard offerings packages and pricing models in coordination with Commercial teams.
  • Collaborate with Product Management to align service designs with product roadmaps ensuring seamless integration and a holistic customer experience.
Global Governance & Adaptation:
  • Establish and enforce global service standards policies and processes ensuring consistent quality methodology across regions.
  • Provide frameworks allowing regional teams to tailor execution in line with local regulations cultural nuances and market demands.


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