D365 CRM Implementation Lead

2 days ago


Oslo, Oslo County, Norway Darwin Recruitment GmbH Full time
About the Job

We are looking for a seasoned D365 CRM expert to lead the implementation of a global customer service solution. As a key member of our team, you will be responsible for designing and implementing a best-in-class CS solution for our client's global business.

Key Responsibilities
  1. Develop and implement a comprehensive CS strategy aligned with the client's business objectives.
  2. Leverage your expertise in D365 CRM to design and configure the solution, ensuring seamless integration with other systems.
  3. Collaborate with stakeholders to define requirements and develop a detailed project plan.
  4. Lead the implementation team and oversee the development of the CS solution, ensuring timely delivery and high-quality results.
Requirements
  • 7+ years of experience in D365 CRM consulting, with a strong focus on solution architecture.
  • 3+ years of experience as a solution architect for D365 CRM, with a proven track record of delivering complex projects.
  • At least 2 end-to-end implementations of D365 CRM, including designing templates and strategic template creation for global projects.
  • Fluent English language skills.


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