
Solutions Architect
9 hours ago
Company Overview
nShift is a leading global provider of cloud delivery management solutions (SaaS), enabling seamless shipment and return processes across 190 countries annually. With headquarters in London and Oslo, we have over 460 employees across multiple offices.
We partner with numerous e-commerce, retail, manufacturing, and 3PL shippers due to our extensive carrier integration capabilities, nearly three times more than our competitors.
If you buy goods online, there's a strong chance that nShift has powered your delivery experience. As a Technical Consultant, you'll contribute to shaping the future of shipping by implementing and managing customers onto our SaaS platform.
About You
This exciting opportunity awaits a technically skilled and solution-driven Technical Consultant to join our expanding team. As a key member, you'll be responsible for implementing and managing customers onto our SaaS platform.
Purpose of the Role
- Client Consultation: Engage with clients to understand their technical requirements, challenges, and business objectives; assess current systems and workflows to propose tailored solutions.
- Solution Design & Implementation: Develop customized technology solutions, integrating systems, and ensuring alignment with best practices and industry standards.
- Project Management: Lead projects from initiation through delivery, managing resources, timelines, and budgets; ensure milestones are met and client expectations are exceeded.
- Technical Expertise: Serve as a subject-matter expert, staying current with new technologies and products, advising clients on the latest tools, trends, and innovations.
- Team Leadership & Collaboration: Collaborate with cross-functional teams, including engineers, developers, and support teams, to deliver comprehensive solutions.
- Client Relationship Management: Build and maintain strong client relationships, providing training and troubleshooting as needed; identify opportunities for further engagement.
- Documentation & Reporting: Prepare detailed project documentation, technical specifications, and reports for clients and internal stakeholders; present findings and recommendations.
Competence and Experience
Requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, Supply Chain or a related field.
- Experience: Minimum of 4 years in a technical consulting role, with significant experience in solution design, system implementation, and client engagement.
- Technical Skills: Proficiency in SaaS Solutions, ERP systems, XML and JSON language, experience with project management tools (e.g., Jira, NetSuite, Wrike) and documentation.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex challenges in diverse technical environments.
- Communication: Exceptional written and verbal communication skills; ability to convey technical concepts to both technical and non-technical audiences.
- Client-Focused: Demonstrated success in building strong client relationships and delivering client-focused solutions.
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