Digital Transformation Consultant

4 weeks ago

Oslo, Oslo County, Norway Dentsu Aegis Network Full time
Job Description:

We are seeking a seasoned professional to join our team as a Client Manager. As a trusted advisor to our clients, you will provide expert guidance and strategic insights to drive their digital success. You will work closely with cross-functional teams to develop and implement effective customer experience strategies that align with clients' business objectives.

Your ability to build strong relationships with clients and stakeholders will be instrumental in cultivating long-term partnerships and driving client satisfaction. Your role as a Client Manager includes the responsibility of creating new business opportunities and expanding our client portfolio. With your business acumen and client relationship-building skills, you will actively seek opportunities to upsell and cross-sell our services to existing clients, identifying areas where our expertise can provide added value and drive further growth.

About Us:

Merkle is a customer experience transformation consultancy and part of Dentsu, one of the world's largest agency networks. We set new standards for customer relationships, driven by creativity, insights, and the intelligent use of technology. We work with the largest and most dynamic companies in Norway and the Nordics, helping them build stronger customer relationships, achieve increased profitability, and enhance their competitiveness.

Key Responsibilities:

  • Develop and implement customer experience strategies that drive business growth and client satisfaction.
  • Build and maintain strong relationships with clients and stakeholders to cultivate long-term partnerships.
  • Create new business opportunities and expand our client portfolio.
  • Upsell and cross-sell our services to existing clients, identifying areas where our expertise can provide added value.
  • Work closely with cross-functional teams to develop and implement effective customer experience strategies.

Requirements:

  • 6+ years of experience in a consultant role in a digital agency or consultancy.
  • Successfully running a client portfolio with a minimum revenue of 10 mnok.
  • In-depth knowledge of Merkle's service offerings.
  • Experience with successfully delivering large and complex digital projects across most of Merkle's service offerings.
  • Strong understanding of the ever-changing IT landscape, customer experience perspective, and transformation.
  • Calm under pressure.
  • Strong leadership skills.
  • Ability to successfully delegate and scale within own pipeline while maintaining a solid overview and strong client relationships.
  • Positive can-do attitude.
  • Proven track record in client relationship management.
  • Expertise in driving digital transformation initiatives.
  • Successful project management of complex digital projects.

What We Offer:

You'll work in an environment where opportunities are abundant, and your skills will make a meaningful impact for our clients. You will have the chance to collaborate with talented colleagues on projects for exciting clients, with responsibilities that align with your expertise.

We have high expectations and much to offer. As one of our employees, you will benefit from:

  • One of Norway's largest professional environments in marketing, communications, data, and technology.
  • Employee development through talent programs and individual courses and certifications.
  • A social and inclusive atmosphere—sometimes we close the presentations and spreadsheets and focus on a good glass of wine.
  • Competitive compensation packages.
  • Excellent pension and insurance schemes.
  • Subsidized staff restaurant.
  • Company cabin at Hafjell.
  • Subsidized gym memberships and other fitness activities.
  • Flexible work-from-home arrangements.
  • Discounts and special offers with partner companies.

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