Service Operations Manager

4 days ago


Oslo, Oslo County, Norway Siemens AS Full time
About Siemens AS

Siemens AS is a leading global technology company that combines the real and digital worlds across energy systems, buildings, and industries. Our mission is to create a better tomorrow by enhancing the way people live and work, improving efficiency, and sustainability.

Job Summary

We are seeking a highly skilled Service Operations Manager to join our team in Siemens AS. As a Service Operations Manager, you will be responsible for leading a team of dedicated professionals, driving business growth, and ensuring customer satisfaction.

Main Responsibilities
  • Lead a team of 15-20 engineers and technicians, providing guidance and support to ensure the delivery of high-quality services.
  • Develop and implement strategies to drive business growth, efficiency, and digitalization.
  • Ensure overall customer satisfaction and loyalty by following up on service delivery, process adherence, service quality, and profitability.
  • Act as the point of contact for partners and sub-vendors, ensuring effective communication and collaboration.
  • Implement and adhere to strategies, policies, processes, and methods for service operations activities.
  • Identify and support relevant training and development measures for staff.
  • Responsible for Health & Safety of all members of the assigned organizational unit.
Desired Background and Personal Attributes
  • Minimum Bachelor's degree in business or a relevant technical field.
  • Technical aptitude and interest in automation control systems would be an advantage.
  • Relevant working experience from a service provider organization.
  • Documented management experience, preferably with experience from driving change management.
  • Experience from developing and implementing new digital services and offerings would be an advantage.
  • Ambition and desire to further develop as a leader.
  • Strong commercial drive, with the ability to think outside the box.
  • Excellent communication skills, with fluency in Norwegian and English.
What's in it for you?
  • You will be part of a value-driven company where leadership plays an important role in the overall mission of Siemens AS.
  • We celebrate the fearlessness to think differently and to break new ground.
  • Great global career and development opportunities.
  • Individual development plans.
  • Be part of a collaborative team who wants to make a change.
  • We offer flexible ways of working to encourage your work-life balance.


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