Customer Service Expert for Global Financial Institution
1 month ago
About EXANTE
We are a global wealth tech company that provides innovative trading solutions and B2B financial infrastructure. Our mission is to create value through technology, enabling direct market access to over one million financial instruments.
With a team of 600+ employees across 70+ locations, representing 60 nationalities, we strive to maintain a fast-paced and dynamic work environment. Our guiding principles include:
- We believe that freedom is an inherent right
- We act as catalysts for change
- We prioritize privacy
- We cater to our customers like never before
As a leading financial institution, we understand the importance of investing in our people. We offer ongoing education and training programs, ensuring our employees remain at the forefront of their field.
About the Role
You will report directly to the Head of Client Services and be based in Norway, with the flexibility to work remotely. Your primary responsibilities will include:
- Managing client inquiries via various channels, adhering to set SLAs and KPIs
- Providing exceptional customer support by identifying client needs and resolving issues with a personalized approach
- Liaising with internal teams to address complex inquiries
- Directing inquiries to relevant departments when necessary
- Maintaining a comprehensive understanding of our products and industry
- Contributing towards various side projects and tasks, such as FAQ upkeep and internal documentation
- Regularly communicating feedback and suggestions with your line manager
Requirements
To succeed in this role, you will need:
- Familiarity with financial markets and industry trends
- Previous experience working with tools like Intercom, Zendesk, and Atlassian
- Experience in a brokerage or investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- An understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Able to thrive in a fast-paced environment
- Ability to multitask effectively
- Comfortable working shifts
Benefits
Our comprehensive benefits package includes:
- Corporate benefits (choose from a range of options)
- A truly inspiring culture and informal work environment
- Ongoing education and training programs
- Opportunity to network and connect at corporate events
- Global career opportunities
Estimated Salary: $65,000 - $80,000 per annum
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