Customer Service Representative

2 weeks ago

Oslo, Oslo County, Norway EXANTE Full time

About EXANTE

We are a wealth tech company that provides centralized trading solutions and B2B financial infrastructure.

Our proprietary trading platform enables direct market access to +1M financial instruments.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities.

We believe that freedom is an inherited right, we are catalysts, we defend privacy, and we cater to our customers to an unprecedented degree.

As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management.

About the Role

Reporting line: Head of Client Services

Location: Norway

Worksite: Remote

Responsibilities

  • Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
  • Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
  • Liaise with internal teams to find solutions to more complex inquiries
  • Navigate inquiries to the relevant departments when necessary
  • Maintain a sound knowledge of our product and industry
  • Maintain a positive image of our company
  • Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
  • Regularly communicate feedback and suggestions with your line manager

Requirements

  • Financial markets and industry knowledge
  • Previous experience with tools like Intercom, Zendesk, Atlassian
  • Previous experience in a brokerage/investment company
  • Fluency in written and spoken English at a professional level
  • Strong client-focus service skills
  • Understanding of basic technical principles
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and attention to detail
  • Comfortable working in a fast-paced environment
  • Ability to multitask effectively
  • Comfortable with working shifts

Benefits

  • Corporate benefits (choose your preferred options)
  • Truly inspiring culture, pleasant and informal work environment
  • Ongoing education & training programs
  • Opportunity to network and connect in the Corporate Events
  • Global career opportunities

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