Customer Service Account Manager Norway Medical Devices
7 days ago
We are seeking a highly motivated Customer Service Account Manager to join our team in Norway. As a key member of our sales team, you will be responsible for delivering and closing after-sales agreements with our customers.
About Getinge Norge ASGetinge Norge AS is a leading manufacturer of medical devices and solutions. Our service team is at the forefront of our business, responsible for routine servicing, testing, and repairing of our equipment in hospitals and facilities throughout the Nordic region.
Key Responsibilities:- Grow Getinge's contract share of installed base in Norway by actively identifying new opportunities in the market.
- Create Service Quotes and Service agreements based on customer needs in Norway.
- Ensure new and existing agreements are profitable.
- Regularly follow up with relevant customers, inviting other Getinge functions as needed.
- Support Product sales team with installation and after-sales prices in equipment tenders.
- Meet defined KPIs (financial and performance metrics) which include sales of agreements, equipment under contract, contract profitability, customer visits, etc.
- Maintain high-quality standards and adhere to Getinge's Quality Management System (QMS).
- Represent Getinge in a professional manner and build long-term dialogue with customers.
- Knowledge and experience in sales, preferably in the medical device industry.
- Experience in building long-term relationships with customers at various hierarchy levels.
- Technical understanding, preferably within medical devices and particularly in the service department or similar.
- Experience with After Sales/Service business.
- Bachelor's degree in engineering or a related field.
- Fluency in Norwegian and English, both written and spoken.
- A competitive salary: NOK 650,000 - 800,000 per year, depending on experience.
- A dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including wellness allowances, generous family benefits, and joint company activities.
- The chance to work with a global leader in the medical device industry.
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