Customer Service Excellence Director

2 days ago


Oslo, Oslo County, Norway nShift Full time

About Us


nShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of nearly one billion shipments across 190 countries each year.


Our software is used by many world-leading e-commerce, retail, manufacturing, and 3PL shippers due to our extensive carrier network, with over 1000 carriers integrated into our platform.


As a key player in the industry, we're shaping the future of shipping, one frictionless journey at a time.



Purpose of Role

We're seeking an experienced Quality and Service Manager to spearhead efforts in driving customer service excellence for nShift.


You'll collaborate with our robust Customer Service team of approximately 80 professionals to improve the quality of their output through discoveries and planned actions.



About You

We believe you're an experienced manager or consultant, accustomed to working with quality frameworks (QMS) and structured initiatives for improvement.


You have a passion for making things better and know how to articulate and measure it all along the way.


Your strong service-oriented mindset and understanding of the value of improved quality in service deliveries to customers make you an ideal fit for this role.



Key Responsibilities:

  • Develop and own a framework for quality and excellence within Customer Service.
  • Document communication standards and plan for continuous improvements on the area.
  • Oversee and report on the quality trends within customer communication and uncover areas for improvement and plan actions.
  • Uncover needs for training and coaching within the ranks of customer service and assist managers in improving the quality of output.
  • Ensure adherence to the implemented framework, and report on the results to management.


Team Collaboration:

Build and maintain strong, positive relationships across various support teams and their respective managers to stay on top of any quality-related challenges.



Performance Monitoring:

Establish a consistent rhythm of follow-ups and assist support managers to achieve relevant KPIs and quality improvement initiatives within their teams.



Continuous Improvement:

Identify potential areas of enhancement within customer service and develop plans for implementation, progress, and follow-ups.



Inter-departmental Collaboration:

This role will initially focus on refining customer service touchpoints and quality of output but will evolve to include improving customer services interactions with other departments like R&D, Sales, and Product.


The long-term goal is to amplify the quality within each interaction throughout the customer life cycle.



  • Oslo, Oslo County, Norway nShift Full time

    Job SummaryWe are seeking a highly skilled Quality Manager to spearhead our efforts in driving customer service excellence at nShift. As the ideal candidate, you will have a passion for quality improvement and a strong background in quality frameworks (QMS) and structured initiatives.About UsnShift is a leading global provider of cloud delivery management...


  • Oslo, Oslo County, Norway nShift Full time

    About nShiftnShift is a leading global provider of cloud delivery management solutions. Our platform enables the frictionless shipment and return of almost one billion shipments across 190 countries each year.We have offices in London, Oslo, Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania, with over 500...


  • Oslo, Oslo County, Norway Viking Full time

    Job Title: Project Medical DirectorViking Travel Care is seeking a highly skilled Project Medical Director to lead the implementation of medical services and oversee the management of medical transports.The successful candidate will be responsible for establishing and improving medical processes, as well as training staff to ensure the delivery of...


  • Oslo, Oslo County, Norway Abbott Full time

    About AbbottAt Abbott, we're committed to helping you live your best possible life through the power of health. Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that.The RoleThe Customer Service Specialist role is the first point of contact to support various...

  • Sales Director

    2 months ago


    Oslo, Oslo County, Norway Supermicro Full time

    Job Title: Sales DirectorSupermicro is seeking a highly skilled and experienced Sales Director to lead our sales efforts and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing sales strategies to achieve revenue targets and expand our customer base.Key Responsibilities:Develop and execute sales...


  • Oslo, Oslo County, Norway JYSK Full time

    About JYSKJYSK is an international furniture retail chain with Scandinavian roots that makes it easy to furnish every room in any home and garden.With over 3,000 stores and e-commerce platforms in 48 countries, JYSK always has a great offer and competent service nearby, regardless of how customers want to shop.Job DescriptionWe are looking for a Customer...


  • Oslo, Oslo County, Norway DailyStaffWorks Germany Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the voice of our company, providing exceptional support to our customers through phone and email.As a Customer Service Representative, you will be responsible for:Responding to...


  • Oslo, Oslo County, Norway nShift Full time

    About UsnShift is a leading global provider of cloud delivery management solutions, empowering the frictionless shipment and return of nearly one billion packages across 190 countries annually.We are headquartered in London and Oslo, with a global presence in Sweden, Finland, Norway, Denmark, the UK, Poland, the Netherlands, Belgium, and Romania.Our software...


  • Oslo, Oslo County, Norway nShift Full time

    About UsnShift is the leading global provider of cloud delivery management solutions (SaaS). We enable the frictionless shipment and return of almost one billion shipments across 190 countries each year.We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the...


  • Oslo, Oslo County, Norway JYSK Full time

    About JYSKJYSK is a global furniture retailer with Scandinavian roots, making it easy to furnish every room in your home and garden.With over 3,000 stores and e-commerce platforms in 48 countries, JYSK always offers a great selection and competent service nearby, regardless of how customers want to shop.Founder Lars Larsen opened his first store in Denmark...


  • Oslo, Oslo County, Norway nShift Full time

    Job DescriptionAbout nShiftnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year.We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom,...


  • Oslo, Oslo County, Norway DailyStaffWorks Full time

    About the Role:Are you a problem solver with excellent communication skills? We're looking for a customer-centric individual to join our team as a Customer Service Specialist. In this role, you'll be the primary point of contact for Norwegian-speaking customers seeking technical support for various products. Key Responsibilities: Providing top-notch customer...


  • Oslo, Oslo County, Norway EXANTE Full time

    About EXANTEWe are a wealth tech company that provides centralized trading solutions and B2B financial infrastructure.Our proprietary trading platform enables direct market access to +1M financial instruments.We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities.We believe that freedom is an inherited...

  • Sales Director

    4 weeks ago


    Oslo, Oslo County, Norway Supermicro Full time

    Job Title: Sales DirectorAbout the Role:The Sales Director will be responsible for driving the overall go-to-market strategy for Supermicro. This includes building plans and programs that will drive business in new markets and new customer segments, leveraging our channels and strategic partnerships.Key Responsibilities:Represent and sell the entire...


  • Oslo, Oslo County, Norway nShift Full time

    Job DescriptionAt nShift, we are committed to providing exceptional customer service to our clients. As the Quality Manager for Customer Service, you will play a key role in driving excellence in this area.About UsnShift is a leading global provider of cloud delivery management solutions. We enable the frictionless shipment and return of almost one billion...


  • Oslo, Oslo County, Norway Patrique Mercier Recruitment Full time

    Norwegian Speaking Customer Service RepresentativePatrique Mercier Recruitment is seeking a highly skilled Norwegian speaking customer service representative to join our team. As a customer-centric organization, we are committed to delivering exceptional service to our clients, and we believe that your fluency in Norwegian and excellent communication skills...


  • Oslo, Oslo County, Norway nShift Full time

    Job DescriptionAbout UsnShift is a leading global provider of cloud delivery management solutions, enabling the frictionless shipment and return of nearly one billion shipments annually across 190 countries. Our headquarters are in London and Oslo, with over 500 employees across offices in Europe and beyond.Our software is used by many top e-commerce,...


  • Oslo, Oslo County, Norway DNV Full time

    As a key member of the DNV Business Assurance team, the Global Sales Enablement Manager will play a vital role in driving sales growth and development across the organization. The successful candidate will be responsible for developing and coordinating the Global Sales Network, working closely with Country Sales Managers to define their sales plans and drive...


  • Oslo, Oslo County, Norway Wolt Full time

    We are seeking an experienced Logistics Operations Director to join our team in Oslo, Norway.As a Logistics Operations Director, you will be responsible for leading the operations team that oversees thousands of active courier partners who deliver food and other essentials to customers in over 25 countries.The successful candidate will have a strong...


  • Oslo, Oslo County, Norway Patrique Mercier Recruitment Full time

    Patrique Mercier Recruitment is seeking a skilled Norwegian Speaking Customer Service Representative to provide exceptional support to our Norwegian-speaking customers.This role involves responding to customer inquiries through phone, email, and chat in Norwegian and English, providing accurate information about products and services, and effectively...