Quality Excellence Manager

3 days ago


Oslo, Oslo County, Norway nShift Full time
About nShift

nShift is a leading global provider of cloud delivery management solutions. Our platform enables the frictionless shipment and return of almost one billion shipments across 190 countries each year.

We have offices in London, Oslo, Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania, with over 500 employees worldwide.

Our Software

Our software is used by many of the world's leading e-commerce, retail, manufacturing, and 3PL shippers due to our integration with over 1000 carriers, nearly three times more than our competitors.

If you buy goods online, there's a strong chance that nShift has powered that delivery.

The Role

We're looking for an experienced Quality Manager to spearhead efforts in driving customer service excellence at nShift.

You'll collaborate with a robust Customer Service team of approximately 80 professionals to improve the quality of their output through discoveries and planned actions.

About You

We're seeking an experienced manager or consultant accustomed to working with quality frameworks (QMS) and structured initiatives for improvement.

You should have a passion for making things better and know how to articulate and measure it all along the way.

  • Develop and own a framework for quality and excellence within Customer Service.
  • Document communication standards and plan for continuous improvements on the area.
  • Oversee and report on the quality trends within customer communication and uncover areas for improvement and plan actions.
  • Uncover needs for training and coaching within the ranks of customer service and assist the managers in improving the quality of output.
  • Ensure adherence to the implemented framework, and report on the results to management.
Salary Information

The estimated salary for this role is £60,000-£80,000 per annum, depending on location and experience.

Benefits

nShift offers a competitive benefits package, including health insurance, pension scheme, and generous holiday allowance.



  • Oslo, Oslo County, Norway nShift Full time

    Job SummaryWe are seeking a highly skilled Quality Manager to spearhead our efforts in driving customer service excellence at nShift. As the ideal candidate, you will have a passion for quality improvement and a strong background in quality frameworks (QMS) and structured initiatives.About UsnShift is a leading global provider of cloud delivery management...


  • Oslo, Oslo County, Norway HITACHI ENERGY NORWAY AS Full time

    About HITACHI ENERGY NORWAY AS We are a leading global provider of power technologies, transportation solutions, and industrial automation. Our mission is to deliver energy-efficient solutions that make a difference in people's lives. Job Description: The successful candidate will join our team as a Quality Assurance and Improvement Specialist for Process...


  • Oslo, Oslo County, Norway DNV Full time

    Job Title: Operational Excellence ManagerWe are seeking a highly motivated and experienced individual to lead our operational excellence and change management activities in Energy Systems Region Northern Europe.About the Role:This is a newly established role in the region, reporting to the Regional Finance and Performance Manager, with a dotted line to the...


  • Oslo, Oslo County, Norway nShift Full time

    About UsnShift is a leading global provider of cloud delivery management solutions, empowering the frictionless shipment and return of nearly one billion packages across 190 countries annually.We are headquartered in London and Oslo, with a global presence in Sweden, Finland, Norway, Denmark, the UK, Poland, the Netherlands, Belgium, and Romania.Our software...


  • Oslo, Oslo County, Norway nShift Full time

    Job DescriptionAbout nShiftnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year.We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom,...


  • Oslo, Oslo County, Norway nShift Full time

    About UsnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of nearly one billion shipments across 190 countries each year.Our software is used by many world-leading e-commerce, retail, manufacturing, and 3PL shippers due to our extensive carrier network, with over 1000 carriers...


  • Oslo, Oslo County, Norway nShift Full time

    Job DescriptionAt nShift, we are committed to providing exceptional customer service to our clients. As the Quality Manager for Customer Service, you will play a key role in driving excellence in this area.About UsnShift is a leading global provider of cloud delivery management solutions. We enable the frictionless shipment and return of almost one billion...


  • Oslo, Oslo County, Norway nShift Full time

    Job DescriptionAbout UsnShift is a leading global provider of cloud delivery management solutions, enabling the frictionless shipment and return of nearly one billion shipments annually across 190 countries. Our headquarters are in London and Oslo, with over 500 employees across offices in Europe and beyond.Our software is used by many top e-commerce,...


  • Oslo, Oslo County, Norway Instabee Full time

    About InstabeeWe're a leading European e-commerce enabler, founded through a combination of three Nordic last-mile logistics companies. Our mission is to provide convenient deliveries to millions of consumers across Europe.We're fast-paced and growing rapidly, with a strong presence in Scandinavia and parts of continental Europe. The Norwegian market is one...


  • Oslo, Oslo County, Norway Fugro Full time

    Job DescriptionFugro Norway AS - Satellite Positioning is a leading provider of innovative solutions for the geospatial industry. We are currently seeking a highly skilled Software Quality Assurance Engineer to join our dynamic team.The ideal candidate will have a strong background in software development and testing, with a focus on quality assurance. You...


  • Oslo, Oslo County, Norway Essity Full time

    About the RoleAs a key member of the Essity team, you will play a crucial role in driving the Net Revenue Management (NRM) culture and capability across the Consumer Goods business in Europe. Your main responsibility will be to develop and implement the NRM culture and capability roadmap for Consumer Goods EMEA, enhancing the processes for identifying NRM...

  • Head of Data Quality

    3 weeks ago


    Oslo, Oslo County, Norway Nordea Bank Full time

    Job Title: Head of Data QualityNordea Bank is seeking a highly skilled and experienced professional to lead our Data Quality team. As Head of Data Quality, you will be responsible for developing and implementing strategies to ensure the accuracy, completeness, and consistency of our data.About the Role:Develop and implement data quality strategies to meet...

  • Engineering Lead

    2 months ago


    Oslo, Oslo County, Norway Impact tech Inc Full time

    About Impact Tech IncAt Impact Tech Inc, we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS...


  • Oslo, Oslo County, Norway Essity Full time

    About the RoleAs the NRM Excellence Manager, you will play a key role in driving the Net Revenue Management (NRM) culture and capability of our Consumer Goods business across diverse markets in Europe.You will be responsible for developing and driving the NRM culture and capability roadmap for a business unit, in close collaboration with key regional...


  • Oslo, Oslo County, Norway Essity Full time

    About EssityWe're a leading global hygiene and health company that's passionate about making a positive impact on people's lives.Job Description:We're seeking an experienced Net Revenue Management Excellence Manager to join our Consumer Goods team in EMEA. As the NRM Excellence Manager, you'll play a key role in driving revenue growth across diverse markets...


  • Oslo, Oslo County, Norway Essity Full time

    About the RoleAs a Commercial Excellence Manager, you will play a pivotal role in driving net revenue management excellence across Europe. Your primary responsibility will be to develop and execute a comprehensive roadmap for optimizing consumer goods business performance.The ideal candidate will have extensive experience in the FMCG industry, with a strong...


  • Oslo, Oslo County, Norway Omega Project Solutions Full time

    Job Title: QA/QC InspektørAt Omega 365 Consulting, we are seeking a highly skilled QA/QC Inspektør to join our team. As a key member of our project team, you will be responsible for ensuring the highest quality standards are met in the oil and gas industry.Key Responsibilities:Active participation in achieving project HSSEQ goals.Review of Client's...


  • Oslo, Oslo County, Norway Omega Project Solutions Full time

    Job Title: QA/QC InspektørJob Summary:We are seeking a highly skilled QA/QC Inspektør to join our team at Omega 365 Consulting. As a QA/QC Inspektør, you will be responsible for ensuring the quality and safety of our projects in the oil and gas industry.Key Responsibilities:Active participation in achieving project HSSEQ goals.Review of Client's technical...


  • Oslo, Oslo County, Norway HITACHI ENERGY NORWAY AS Full time

    Role DescriptionHitachi Energy is seeking a Quality & Continuous Improvement Manager to join the PGGI team. As the Quality & Continuous Improvement Manager, you will be responsible for promoting behavioural change to continuously improve performance through programs and initiatives by understanding and effectively addressing barriers to behavioural...


  • Oslo, Oslo County, Norway Autodesk Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Autodesk. As a key member of our Customer Support Team, you will play a critical role in ensuring the highest level of quality in our support services.Key ResponsibilitiesQuality Assurance: Identify and analyze trends in customer interactions, providing data-driven...