Customer Service Experience Manager
3 weeks ago
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS). We enable the frictionless shipment and return of almost one billion shipments across 190 countries each year.
We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our Mission
We shape the future of shipping, one frictionless journey at a time.
Purpose of Role
The Quality Manager in Customer Service will spearhead efforts in driving the highest standards of customer service excellence for nShift. This role will collaborate with a robust Customer Service team of approximately 80 professionals to improve the quality of their output through discoveries and planned actions.
About You
We believe you have experience managing or consulting in quality frameworks (QMS) and structured initiatives for improvement. You have a passion for making things better and know how to articulate and measure it.
Key Responsibilities
- Develop and own a framework for quality and excellence within Customer Service.
- Document communication standards and plan for continuous improvements on the area.
- Oversee and report on the quality trends within customer communication and uncover areas for improvement and plan actions.
- Identify needs for training and coaching within the ranks of customer service and assist managers in improving the quality of output.
- Ensure adherence to the implemented framework and report on the results to management.
Team Collaboration
Build and maintain strong, positive relationships across various support teams and their respective managers to be on top of any quality-related challenges.
Performance Monitoring
Establish a consistent rhythm of follow-ups and assist support managers to achieve relevant KPIs and quality improvement initiatives within their teams.
Continuous Improvement
Identify potential areas of enhancement within customer service and develop plans for implementation, progress, and follow-ups.
Inter-departmental Collaboration
Refine customer service touchpoints and quality of output, and evolve to include improving customer services interactions with other departments like R&D, Sales, and Product.
-
Customer Service Management Strategist
2 weeks ago
Oslo, Oslo County, Norway DNV Full timeDNV is a global leader in the assurance and risk management of critical infrastructure, with a vision to shape a safer future. We are seeking an experienced Customer Service Management Strategist to join our team.Salary:$85,000 - $110,000 per annum, depending on experience.Job Description:The Customer Service Management Strategist will play a key role in...
-
Customer Service Excellence Manager
3 weeks ago
Oslo, Oslo County, Norway nShift Full timeJob SummaryWe are seeking a highly skilled Quality Manager to spearhead our efforts in driving customer service excellence at nShift. As the ideal candidate, you will have a passion for quality improvement and a strong background in quality frameworks (QMS) and structured initiatives.About UsnShift is a leading global provider of cloud delivery management...
-
ServiceNow Customer Service Management Lead
2 weeks ago
Oslo, Oslo County, Norway DNV Full timeAt DNV, we are seeking a skilled professional to fill the role of ServiceNow Customer Service Management Lead. This position is responsible for ensuring the successful implementation and maintenance of the ServiceNow product to meet our needs.Key Responsibilities:Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across...
-
ServiceNow Customer Service Management Lead
3 weeks ago
Oslo, Oslo County, Norway DNV Full timeJob DescriptionWe are seeking a highly skilled ServiceNow Customer Service Management Lead to join our team at DNV Business Assurance.About the RoleThis is an exciting opportunity for a seasoned Product Owner to lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the Superior Customer...
-
Pandora Store Manager
2 weeks ago
Oslo, Oslo County, Norway Pandora Full timeJob Description:We are seeking a highly skilled and enthusiastic Assistant Store Manager to join our team at Pandora in Oslo. As a sales-driven professional, you will be responsible for delivering an exceptional customer experience, driving sales growth, and maintaining a high level of store appearance.Key Responsibilities:Develop and execute sales...
-
Customer Service Quality Excellence Manager
1 week ago
Oslo, Oslo County, Norway nShift Full timeDrive Customer Service Quality at nShiftnShift is a leading global provider of cloud delivery management solutions, empowering the frictionless shipment and return of nearly one billion shipments annually across 190 countries. Our headquarters are in London and Oslo, with over 500 employees spread across offices in Europe and beyond.Our software is utilized...
-
Quality Excellence Manager
7 days ago
Oslo, Oslo County, Norway nShift Full timeAbout nShiftnShift is a leading global provider of cloud delivery management solutions, empowering seamless shipment and return processes for nearly one billion packages annually across 190 countries. Headquartered in London and Oslo, the company has a diverse workforce of over 500 professionals across multiple offices worldwide.Our software integrates with...
-
Quality Excellence Manager
2 weeks ago
Oslo, Oslo County, Norway nShift Full timeAbout nShiftnShift is a leading global provider of cloud delivery management solutions. Our platform enables the frictionless shipment and return of almost one billion shipments across 190 countries each year.We have offices in London, Oslo, Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania, with over 500...
-
Customer Service Quality Assurance Manager
4 weeks ago
Oslo, Oslo County, Norway nShift Full timeJob DescriptionAt nShift, we are committed to providing exceptional customer service to our clients. As the Quality Manager for Customer Service, you will play a key role in driving excellence in this area.About UsnShift is a leading global provider of cloud delivery management solutions. We enable the frictionless shipment and return of almost one billion...
-
Oslo, Oslo County, Norway Getinge Norge AS Full timeJob OverviewWe are seeking a highly motivated Customer Service Account Manager to join our team in Norway. As a key member of our sales team, you will be responsible for delivering and closing after-sales agreements with our customers.About Getinge Norge ASGetinge Norge AS is a leading manufacturer of medical devices and solutions. Our service team is at the...
-
Customer Service Excellence Leader
5 days ago
Oslo, Oslo County, Norway nShift Full timeAbout UsnShift is a leading global provider of cloud-based delivery management solutions. We enable seamless shipment and return processes across 190 countries annually.We have over 500 employees across offices in Europe and beyond, serving numerous e-commerce, retail, manufacturing, and logistics clients with our platform.If you've ever made an online...
-
Customer Service Representative
1 month ago
Oslo, Oslo County, Norway EXANTE Full timeAbout EXANTEWe are a wealth tech company that provides centralized trading solutions and B2B financial infrastructure.Our proprietary trading platform enables direct market access to +1M financial instruments.We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities.We believe that freedom is an inherited...
-
Customer Experience Specialist
2 weeks ago
Oslo, Oslo County, Norway Hermès Full timeCompany OverviewHermès is a leading luxury brand known for its high-quality products and exceptional customer service.About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team in Oslo, Norway.Your MissionYou will be responsible for delivering exceptional customer experiences across all product universes, developing strong...
-
Service Delivery Manager
4 weeks ago
Oslo, Oslo County, Norway Vontier Full timeService Manager Role OverviewWe are seeking a Service Manager to lead and manage service technicians who provide reactive (installation/repair) and preventative maintenance to equipment and infrastructure at customer/partner sites. The successful candidate will be responsible for ensuring all customer contractual work is undertaken and delivered by the...
-
Global Operations Associate
6 days ago
Oslo, Oslo County, Norway Indie Campers Full time**About Indie CampersWe are a leading provider of campervan rentals, offering an unforgettable experience to travelers from around the world. Our team is passionate about delivering exceptional customer service and ensuring our guests have a memorable adventure.**The RoleWe are seeking a highly motivated and organized individual to join our team as a Global...
-
Customer Service Excellence Director
2 weeks ago
Oslo, Oslo County, Norway nShift Full timeAbout UsnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of nearly one billion shipments across 190 countries each year.Our software is used by many world-leading e-commerce, retail, manufacturing, and 3PL shippers due to our extensive carrier network, with over 1000 carriers...
-
Service Operations Manager
1 month ago
Oslo, Oslo County, Norway Vontier Full timeService ManagerAt Gilbarco Veeder-Root, we're seeking a highly skilled Service Manager to lead our service delivery operations in Norway. As a key member of our team, you'll be responsible for managing a team of service technicians who provide reactive and preventative maintenance to our customers' equipment and infrastructure.Key Responsibilities:Ensure all...
-
Consumer Experience Manager
4 weeks ago
Oslo, Oslo County, Norway Colgate-Palmolive Company Full time{"title": "Job Description", "content": "Role OverviewThe Consumer Experience Manager will drive net sales, profit, and market share growth for the category through strategic and tactical actions. This includes supervising the 5Ps, ensuring the product portfolio remains relevant through updates and optimizations, and developing customer and retail plans.Key...
-
Service Operations Manager
4 weeks ago
Oslo, Oslo County, Norway Siemens AS Full timeAbout the Job:As a Service Operations Manager at Siemens AS, you will be responsible for the delivery of high-quality services to our customers. Your key focus will be on ensuring that our services are delivered in a timely and efficient manner, while also meeting the required quality standards. You will work closely with our customers to understand their...
-
Customer Service Representative
1 month ago
Oslo, Oslo County, Norway JYSK Full timeAbout JYSKJYSK is a global furniture retailer with Scandinavian roots, making it easy to furnish every room in your home and garden.With over 3,000 stores and e-commerce platforms in 48 countries, JYSK always offers a great selection and competent service nearby, regardless of how customers want to shop.Founder Lars Larsen opened his first store in Denmark...