Customer Experience Specialist
1 month ago
Company Overview
Hermès is a leading luxury brand known for its high-quality products and exceptional customer service.
About the Role
We are seeking a highly skilled Customer Experience Specialist to join our team in Oslo, Norway.
Your Mission
You will be responsible for delivering exceptional customer experiences across all product universes, developing strong client relationships, and adapting to each client's needs.
Daily Life
- Provide excellent customer service adapted to the culture and personality of each client
- Develop sales across all product universes while maintaining the quality of products and excellence of service
- Identify and handle client enquiries and concerns
- Build and maintain a pleasant shopping environment consistent with the Hermès brand image
- Cultivate client relationships and inform them about new products and services
What We Offer
You will be part of a dynamic team with great spirit and high standards, discovering a growing house with a strong and family-based values system.
Requirements
To succeed in this role, you should have at least 5 years of relevant customer-facing experience in luxury retail or another high-end service environment.
Your Profile
- Natural passion for people and service
- Ability to adapt to different cultures and empathy
- Team player attitude and willingness to go the extra mile
- Fluent Norwegian, Chinese, and English language skills
Salary and Benefits
The estimated annual salary for this position is approximately €60,000-€80,000 depending on your experience and qualifications. You will also enjoy a range of benefits, including opportunities for career growth and development, professional training, and a chance to build your local client network.
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