Product Experience Specialist
1 month ago
About Your Opportunity at Arc'teryx
You are the face of the brand on the retail floor, delivering an exceptional experience to our guests. As a key ambassador, you will inspire our brand's evolution by embodying our values and commitments in stores and communities.
Key Responsibilities:
- Deliver best-in-class customer service by sharing product knowledge and resolving guest queries effectively.
- Develop a strong understanding of our products and seamlessly integrate this expertise into guest interactions.
- Champion Arc'teryx as a brand ambassador, representing our values and vision both in-store and in the community.
- Elevate your passions, personal and professional, with the support of the team.
- Support the store leadership team in driving sales through feedback on merchandising and in-store experiences.
- Maintain open, collaborative relationships with colleagues and store leadership.
- Participate in various store tasks assigned by the leadership team.
- Answer phone calls and respond to emails; occasionally, this may involve responding to social media inquiries.
- Process transactions accurately and efficiently using the Point-of-Sale system.
- Receive and unpack inventory boxes (5-30 lbs) as required.
About You
We're looking for someone who is passionate about delivering exceptional customer service, enjoys problem-solving, and remains highly adaptable when faced with ambiguity. You should be self-motivated, enjoy autonomy, and collaborate effectively with the team.
Expectations:
- All employees are expected to be available for 'Black Friday' and from the second week of December until the end of the holiday season.
- You'll oversee the execution of all deliverables outlined in the Product Guide Role and Responsibilities document.
- Perform additional projects, duties, and assignments as required or requested by Store Leads, Store Manager, and Assistant Manager.
Availability Requirements:
- You must be available for one open, one close, and one weekend shift each week.
- Your availability should reflect the needs of the business, which may change over time at the discretion of the Store Manager.
- This is a full-time position requiring 30-40 hours per week (5 days per week).
Compensation: Hourly, approximately $18-$25 per hour based on location and experience.
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