Technical Support Specialist

2 months ago


Oslo, Oslo County, Norway Mavenir Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Mavenir. The successful candidate will provide exceptional customer support through on-site installations, diagnoses, troubleshooting, and repair of complex equipment and systems.

Key Responsibilities
  • Build a strong relationship with R&D and act as the key support interface
  • Work with customer technical staff to replace faulty parts and support testing
  • Run designated acceptance testing after part replacement
  • Develop coding knowledge to investigate issues and escalate to R&D
  • Use test tools to capture and investigate logs for R&D
Requirements
  • Experience with UNIX (Solaris or Redhat Linux) and UNIX System Administration
  • Recent degree course with aspects of Telecommunications, Software Engineering, and IT
  • Proven coding experience and knowledge of mobile networks
  • Good understanding of software engineering principles and the SIP protocol
  • Experience working with Dell platforms and IP networks


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