Senior Technical Support Specialist for Telecommunications and Software Systems

4 weeks ago


Oslo, Oslo County, Norway Mavenir Full time
Job Description

Mavenir is seeking a highly skilled Senior Technical Support Specialist to join our team. This role will be responsible for providing exceptional customer support through on-site installations, diagnostics, troubleshooting, service, and repair of complex equipment and systems.

Key Responsibilities:
  • Duties and Responsibilities
  • Collaborate with customers' technical staff to replace faulty parts in systems and provide support during testing.
  • Run designated acceptance testing after part replacement.
  • Develop coding knowledge to investigate issues thoroughly before escalating to R&D teams.
  • Utilize provided test tools to capture and investigate logs required by R&D.
  • Communicate with customers to establish problem details and requirements.
  • Investigate and resolve customer problems within contracted Service Level Agreements (SLAs).
  • Work with internal teams to resolve technical issues.
  • Produce system documentation for customers and support teams.
  • Update call tracking systems, providing status updates, action plans, and customer resolution reports.
Requirements and Qualifications:
  • Bachelor's degree in Telecommunications, Software Engineering, or related field.
  • Solid experience working with UNIX (Solaris or Redhat Linux) and UNIX System Administration skills.
  • Proven coding experience and knowledge of software engineering principles.
  • Familiarity with mobile networks, Dell platforms, IP networks, and Cisco router configuration.
Skills and Competencies:
  • Methodical problem-solving skills and ability to work under pressure.
  • Excellent verbal and written communication skills, with ability to communicate with customers from diverse backgrounds.
  • Able to work independently, multitask, and meet deadlines.
  • Strong commercial awareness and team player with commitment to achieving goals.

The estimated salary range for this position is between $80,000 and $110,000 annually, depending on location and experience.



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