Technical Service Expert

2 weeks ago


Oslo, Oslo County, Norway PARETO SECURITIES AS Full time

PARETO SECURITIES AS is committed to delivering exceptional customer service and quality solutions to our clients. As an Onsite IT Supporter, you will play a critical role in achieving this goal by providing prompt and effective support to our internal users.

The ideal candidate will have a degree or diploma in Computer Science or related field, with strong skills in Norwegian and English, both in speech and writing. They will also possess excellent problem-solving and analytical skills, with a good understanding of Microsoft Windows OS, Active Directory, Azure, Microsoft M365, PC hardware, network, and printers.

In this role, you will be responsible for responding to user inquiries via phone, email, or in person, troubleshooting technical issues, resolving IT problems according to ITIL framework and procedures, and escalating issues to appropriate parties when necessary. You will also maintain accurate records of all IT requests and resolutions, keep knowledge of technological updates and advancements, and assist with the setup and management of user accounts.

Job Requirements:

  • Degree or Diploma in Computer Science or related field
  • Strong skills in Norwegian and English, both in speech and writing
  • Excellent problem-solving and analytical skills
  • Good understanding of Microsoft Windows OS, Active Directory, Azure, Microsoft M365, PC hardware, network, and printers
  • Familiarity with ITIL and Service Management tools such as ServiceNow
  • Ability to work under pressure and with minimum supervision
  • Driving License (min. cat. B)


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