Desktop Support Specialist

1 week ago


Bergen, Vestland, Norway Iron Systems Full time
Job Summary

We are seeking a highly skilled Desktop EUC Support Specialist to join our team at Iron Systems. As a key member of our IT operations team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Respond to and diagnose complex hardware, software, and network incidents under general supervision.
  • Prioritize and resolve customer and other team issues as soon as possible.
  • Ensure that incidents and requests are handled according to customer Priority Metrics.
  • As needed, escalate tickets.
  • Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
Scope of Work

As a Desktop EUC Support Specialist, you will be responsible for maintaining daily IT operations in customer-owned locations, providing hands-on support for servers and networking activities, and assisting with hardware break/fixes and vendor management. You will also be responsible for installation, move, add, and change (IMAC) of customer IT assets, as well as providing VIP support and managing non-PC IT equipment.

Requirements
  • 2-5 years of experience in a similar role.
  • Ability to speak English and the local language (basic).
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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