Customer Service Expert

1 day ago


Oslo, Oslo County, Norway H&M group Full time

Company Overview

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions.

We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

Job Description

You'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products.

Your responsibilities include:

  • Sharing your fashion and product knowledge to help customers make informed choices.
  • Collaborating with your team to deliver exceptional service at every step of the customer journey.
  • Ensuring the sales floor and back of house are well-stocked, organized, and inviting.
  • Supporting with opening and closing of the store.
  • Representing yourself and the brand positively during all customer interactions.

Required Skills and Qualifications

We're looking for people with experience in customer service within fashion, retail, or similar fields.

Key skills include:

  • Possessing a passion for fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
  • Thriving in collaborative and dynamic environments.
  • Being communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
  • Being flexible and action-oriented.


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