Electric Vehicle Support Specialist

1 day ago


Oslo, Oslo County, Norway Tesla, Inc. Full time

At Tesla, Inc., we are looking for a highly skilled Tesla Support Specialist, Roadside Support to join our team. As a key member of our support team, you will be responsible for guiding our customers through their most challenging moments, ensuring they receive the best possible experience.

Key Responsibilities:
  • Evaluate and diagnose customer needs in a timely and efficient manner.
  • Work closely with service centers to capture learnings from previous roadside incidents, driving improvements in our processes.
  • Represent Tesla's interests in escalations and complex issues, providing exceptional customer service.
  • Communicate effectively with customers, handling concerns with professionalism and urgency.
  • Make informed decisions on a case-by-case basis, defining the right course of action for each customer.
  • Utilize our Customer Relationship Management software and other tools to maintain accurate records of support cases and communications.
What You'll Bring:
  • A customer-centric mindset, with experience in delivering excellent customer experiences.
  • A genuine interest in cars and technology, with a willingness to learn and grow.
  • The ability to thrive in a fast-paced, ever-changing environment.
  • Flexibility to work between 32-40 hours per week, including shifts between 7am – 11:30pm and occasional night shifts.
  • Excellent communication skills, with fluency in Danish and English.
  • A valid right to work in the location of the role.


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