Global Customer Success Leader

6 days ago


Oslo, Oslo County, Norway Deel Full time

At Deel, we're shaping the future of global employment.

Our team is dedicated to helping businesses hire anyone, anywhere, easily.

We're a rapidly growing company with over 3,000 self-driven individuals spanning over 100 countries.

We're passionate about innovation and delivering the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

The right candidate will be responsible for leading a growing team of Customer Success Managers in their region, recruiting, hiring, and training new team members.

They'll serve as a coach and leader, helping to develop the skills of their CSMs as they help customers achieve their desired outcomes.

The ideal candidate will have proven experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role.

They'll thrive in a fast-paced, challenging environment and have a track record of managing their team to meet or exceed customer renewal and retention goals in a high growth setting.

Responsibilities:

  • Manage a growing team of Customer Success Managers in your region
  • Serve as a coach and leader, helping to develop the skills of your CSMs
  • Build and scale the revenue stream by driving change and maximizing the effectiveness of the Customer Success team
  • Organize and analyze customer and product data to identify and implement improvements to increase revenue growth
  • Proactively surface opportunities to improve the team's operational efficiency and the customer experience

Qualifications:

  • Proven experience leading a CSM team within a rapidly-growing B2B SaaS company
  • Driven, thinks on their feet, and thrives in a fast-paced environment
  • Track record of managing their team to meet or exceed customer renewal and retention goals in a high growth setting
  • Data oriented
  • Experience working with clients and team members from multiple countries and across multiple time zones preferred
  • Experience working on a remote team preferred
  • Based in EMEA timezone preferred
  • Experience working at a high growth start-up or scale up preferred
  • Fintech or HRTech experience preferred


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