Service Delivery Strategic Lead

2 days ago


Oslo, Oslo County, Norway IKM Gruppen AS Full time

As the Senior Vice President of Service Delivery, you will be responsible for leading the development and implementation of a comprehensive services strategy that aligns with IKM Gruppen AS' overall business objectives. This includes overseeing the development and maintenance of strategies for customer services, customer success, and professional services worldwide.

About the Company

IKM Gruppen AS is a leading provider of services and solutions to various industries. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

We are seeking a seasoned professional to join our team and help us achieve our goals. If you are a strategic thinker with excellent leadership skills and a passion for customer-centric services, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Develop and Implement Comprehensive Services Strategy: Lead the development and implementation of a comprehensive services strategy that aligns with IKM Gruppen AS' overall business objectives.
  • Oversee Customer Services, Customer Success, and Professional Services Teams: Ensure the successful delivery of customer services, customer success, and professional services worldwide.
  • Collaborate with Commercial and Product Teams: Work closely with Commercial and Product teams to refine, evolve, and expand service offerings.


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