Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Support Associate to join our Support team in Oslo. As a Support Associate, you will be responsible for providing exceptional customer service to our customers, courier partners, and venues via live chat and phone.
Key Responsibilities- Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Operational Support: Ensure that delivery operations run smoothly, and provide support to our courier partners and venues.
- Team Collaboration: Work closely with the Support team and other teams within Wolt to develop and improve our support function.
- Communication Skills: Possess excellent communication skills, with a personal touch, and a customer-obsessed and team-oriented mindset.
- Problem-Solving Skills: Be a fast learner, able to multitask, and work in a fast-paced environment.
- Availability: Be available to work in shifts, including mornings, evenings, and weekends, as our support is open 24/7.
- Language Skills: Be fluent in Norwegian and have professional working proficiency in English.
- Wolt Credits: Enjoy Wolt credits as a cashback benefit.
- Visma Advantage Benefits Program: Participate in the Visma Advantage Benefits Program.
- Employee Assistance Program: Access to an employee assistance program.
- Wolt-Wide Training Programs: Engage in Wolt-wide training programs.
- Fruits and Drinks: Enjoy fruits and drinks at the office.
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants, and couriers. We connect people looking to order food and other goods with people interested in selling and delivering them. To enable this, we develop a wide range of technologies from local logistics to retail software and financial solutions – as well as operating our own grocery stores under the Wolt Market brand.
Our mission is to make cities better by empowering and growing local communities. We were founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.
Why Work at Wolt?At Wolt, we're about getting things done. You'll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people.
We work hard to make cities into better places, and it's pretty cool seeing us grow every week. If you're passionate about building things that just... work, Wolt might be for you.
Our Commitment to Diversity, Equity & InclusionWe want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us.
This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
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