
Customer Service Expert in Norwegian for Remote Team
4 days ago
Oceanic View Solutions is a progressive company seeking a highly skilled Norwegian Customer Support Agent to join our Riga, Latvia-based team. In this role, you'll be responsible for handling customer interactions, managing case outcomes, and collaborating with colleagues to deliver exceptional service.
About the Position- Interact with Customers: Address customer inquiries through various channels, providing prompt and effective solutions.
- Manage Case Results: Record case outcomes in our contact center tool, ensuring seamless tracking and accurate data management.
- Elevate Priority Cases: Forward high-priority cases to team leaders for swift resolution, minimizing downtime.
- Collaborate with Teams: Work independently and as part of a cohesive team, fostering open communication and cooperation.
- Deliver Exceptional Service: Consistently meet quality standards, delivering top-notch customer experiences across all touchpoints.
- Achieve Project Goals: Meet key performance indicators (KPIs), including response time, handle time, and resolution rate.
- Language Proficiency: Fluency in Norwegian (B2) and English (C1) for both spoken and written communication.
- Previous Experience: Advantageous to have prior experience in outsourced customer service.
- Geographic Location: Willingness to relocate to Riga or already residing in Latvia.
- Work Eligibility: Possess EU citizenship or hold a valid work permit for Latvia.
- Technical Competence: Demonstrate computer proficiency with a minimum typing speed of 50 words per minute and 90% accuracy.
- Personal Qualities: Display a positive attitude, optimism, and strong problem-solving skills.
- Teamwork and Adaptability: Ability to work collaboratively and adapt to shifting priorities.
- Background Check: Clean criminal record and willingness to undergo a background check during the recruitment process.
- Training and Development Opportunities: Comprehensive training and ongoing professional growth opportunities.
- Flexible Work Schedule: Work within operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours/week).
- Hybrid Work Arrangement: Option to transition to hybrid work after an initial 3-month period, subject to performance.
- Relocation Support: Assistance provided to facilitate relocation to Riga.
- Dynamic Work Environment: Engaging and inclusive workplace atmosphere.
- Professional Growth Opportunities: Extensive opportunities for personal and professional advancement.
- Team-Building Events: Regular team-building events promoting a positive work culture.
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