Norwegian Customer Support Professional in Latvia

3 days ago


Oslo, Oslo County, Norway Oceanic View Solutions Full time

Are you passionate about delivering exceptional customer experiences and fluent in Norwegian? We are seeking a motivated Norwegian Customer Support Agent to join our team in Riga, Latvia.

Key Responsibilities
  1. Customer Interaction: Handle incoming requests from customers through phone, chat, and email, providing swift and efficient resolutions.
  2. Case Management: Log case resolutions in the contact center tool, ensuring each interaction is tracked accurately.
  3. Issue Escalation: Escalate priority cases to team leads when needed, ensuring critical issues are resolved promptly.
  4. Collaboration: Work both independently and as part of a supportive team, maintaining clear communication with internal and external contacts.
  5. Exemplary Customer Service: Deliver top-tier customer experiences, consistently meeting quality standards across all touchpoints.
  6. Target Achievement: Hit project KPIs, including response time, handle time, and resolution rate.
  7. Additional Tasks: Take on ad hoc tasks that contribute to improving service and KPIs.
Requirements
  • Language Skills: Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.
  • Experience: Previous experience in outsourced customer service is a plus.
  • Relocation: Willingness to relocate to Riga or already residing in Latvia.
  • Work Eligibility: EU citizenship or a valid work permit for Latvia.
  • Tech Savvy: Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.
  • Positive Attitude: Optimistic, friendly, and self-motivated, with a strong focus on problem-solving.
  • Team Player: Able to work effectively within a team, with a service-oriented mindset.
  • Adaptability: Flexibility to work shift hours and adapt quickly to changing priorities.
  • Background Check: Clean criminal record and willingness to participate in a background check during the recruitment process.
What We Offer
  • Paid Training: Fully compensated startup training and continuous professional development.
  • Flexible Shifts: Work within the operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours per week).
  • Hybrid Work: Possibility of hybrid work after the initial 3 months, based on performance.
  • Relocation Support: Assistance provided to help you settle in Riga.
  • Modern Work Environment: A dynamic and diverse job in a pleasant, modern workspace.
  • Growth Opportunities: Numerous opportunities for personal and professional development.
  • Team-building Activities: Enjoy regular team-building events and activities to foster a great workplace culture.


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