Riga Job for Fluent Norwegian Speakers

4 days ago


Oslo, Oslo County, Norway Oceanic View Solutions Full time

Welcome to Oceanic View Solutions We're a forward-thinking company seeking a skilled Norwegian Customer Support Agent to join our Riga, Latvia-based team. This role involves interacting with customers, resolving queries, and collaborating with colleagues to ensure seamless service delivery.

Key Responsibilities
  1. Resolve Customer Queries: Address customer inquiries through various channels, providing prompt and effective solutions.
  2. Manage Case Outcomes: Record case results in our contact center tool, guaranteeing accurate data management.
  3. Elevate Priority Cases: Forward high-priority cases to team leaders for swift resolution, minimizing downtime.
  4. Collaborate with Colleagues: Work individually and as part of a cohesive team, fostering open communication and cooperation.
  5. Deliver Excellent Service: Consistently meet quality standards, delivering superior customer experiences across all touchpoints.
  6. Achieve Project Objectives: Meet key performance indicators (KPIs), including response time, handle time, and resolution rate.
  7. Perform Additional Tasks: Take on ad-hoc responsibilities contributing to enhanced service and KPIs.
Requirements
  • Language Capabilities: Proficiency in Norwegian (B2) and English (C1) for both spoken and written communication.
  • Previous Experience: Advantageous to have prior experience in outsourced customer service.
  • Location Preferences: Willingness to relocate to Riga or currently residing in Latvia.
  • Work Authorization: Possess EU citizenship or hold a valid work permit for Latvia.
  • Technical Competence: Demonstrate computer proficiency with a minimum typing speed of 50 words per minute and 90% accuracy.
  • Personality Traits: Display a positive attitude, optimism, and strong problem-solving skills.
  • Teamwork and Adaptability: Ability to work collaboratively and adapt to shifting priorities.
  • Background Check: Clean criminal record and willingness to undergo a background check during the recruitment process.
What We Offer
  • Comprehensive Training and Development: Thorough training and ongoing professional growth opportunities.
  • Flexible Working Hours: Work within operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours/week).
  • Hybrid Work Model: Option to transition to hybrid work after an initial 3-month period, subject to performance.
  • Relocation Support: Assistance provided to facilitate relocation to Riga.
  • Dynamic Work Environment: Engaging and inclusive workplace atmosphere.
  • Professional Growth Opportunities: Extensive opportunities for personal and professional advancement.
  • Team-Building Activities: Regular team-building events promoting a positive work culture.


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