Latvia-based Norwegian Language Support Agent

4 days ago


Oslo, Oslo County, Norway Oceanic View Solutions Full time

We are seeking a skilled Norwegian Customer Support Agent to join our team in Riga, Latvia. As a key member of our customer support team, you will be responsible for handling incoming requests from customers, escalating priority cases, and collaborating with internal and external contacts.

About the Role
  1. Handle Customer Requests: Respond to customer inquiries via phone, chat, and email, providing prompt and effective resolutions.
  2. Log Case Resolutions: Record case outcomes in our contact center tool, ensuring seamless tracking and accurate data management.
  3. Escalate Priority Cases: Transfer high-priority cases to team leaders for swift resolution and minimize downtime.
  4. Collaborate with Teams: Work independently and as part of a cohesive team, fostering open communication and cooperation.
  5. Deliver Exceptional Service: Consistently meet quality standards, delivering top-notch customer experiences across all touchpoints.
  6. Achieve Project Goals: Meet key performance indicators (KPIs), including response time, handle time, and resolution rate.
Requirements
  • Language Proficiency: Fluency in Norwegian (B2) and English (C1) for both spoken and written communication.
  • Previous Experience: Advantageous to have previous experience in outsourced customer service.
  • Geographic Location: Willingness to relocate to Riga or already residing in Latvia.
  • Eligibility: Hold EU citizenship or possess a valid work permit for Latvia.
  • Tech Literacy: Demonstrate computer proficiency with a minimum typing speed of 50 words per minute and 90% accuracy.
  • Attitude and Skills: Show enthusiasm, a positive attitude, and strong problem-solving skills.
  • Teamwork and Adaptability: Ability to work collaboratively and adapt to shifting priorities.
  • Background Check: Clean criminal record and willingness to undergo a background check during the hiring process.
Benefits
  • Paid Training and Development: Comprehensive training and ongoing professional growth opportunities.
  • Flexible Scheduling: Work within operational hours of 7:30 AM - 12:30 AM, Monday to Sunday (40 hours/week).
  • Hybrid Work Arrangement: Option to transition to hybrid work after an initial 3-month period, subject to performance.
  • Relocation Assistance: Support provided to facilitate relocation to Riga.
  • Dynamic Work Environment: Engaging and inclusive workplace atmosphere.
  • Professional Growth Opportunities: Extensive opportunities for personal and professional advancement.
  • Team-Building Events: Regular team-building activities promoting a positive work culture.


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