
Head of Customer Support
4 hours ago
Homerun B.V.: A Commitment to Customer Service
We're dedicated to delivering exceptional customer experiences through our customer service strategy. As the Head of Customer Service, you'll be responsible for leading this effort and ensuring our customers receive world-class support.
Responsibilities:
- Develop and implement a customer-centric approach to customer service.
- Mentor and develop a team of customer service professionals to deliver outstanding support.
- Analyze customer service metrics to identify areas for improvement.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Implement process improvements to increase efficiency and effectiveness.
- Present regular reports on customer service performance to senior management.
About the Role:
- A minimum of 5 years of experience in a customer service leadership role.
- Strong business acumen and analytical skills.
- Exceptional leadership, communication, and interpersonal skills.
- Familiarity with customer service software and tools.
- A deep understanding of customer needs and behaviors.
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