Head of Customer Operations

21 hours ago


Oslo, Oslo County, Norway Homerun B.V. Full time

Homerun B.V. Overview

We're a forward-thinking organization seeking a seasoned professional to lead our customer service strategy and execution, driving excellence in customer support and satisfaction.

Job Responsibilities:

  • Lead and develop a team of customer service representatives to deliver outstanding support.
  • Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
  • Mentor and train the customer service team to enhance their skills and knowledge.
  • Work closely with other departments to ensure a cohesive customer experience.
  • Monitor and analyze customer service metrics to identify areas for improvement.

About You:

  • Minimum 5 years of experience in a customer service leadership role.
  • Strong business acumen and experience building KPI dashboards.
  • Excellent leadership, communication, and interpersonal skills.
  • Familiarity with customer service software and tools.


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