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Technical Account Manager
2 months ago
We are seeking a highly skilled Technical Account Manager to join our team at ABB Schweiz AG. As a Technical Account Manager, you will play a critical role in driving, maintaining, and further developing ABB's installed base on Sleipner and Gudrun.
Key Responsibilities- Technical Authority for contract deliverables
- Maintain overview and knowledge of the plant's operations technology
- Contribute to maintain plant Integrity, uptime and provide technology specific input for optimal life cycle planning of the plant assets
- Analyzing field alerts, advice and initiate changes to control systems based on these
- Responsible for input to CMDB (Configuration Management and Database Operation)
- Find the best course of action for maintaining production and minimizing risk in a platform using legacy hardware
- Collaboration with sales, contribute to scope of work definitions, estimation and ensure technical verification of bids/quotations.
- Handling of 800xA field alerts, service packs, rollups or system patches installations, ensuring the SAS system is up to date
- Responsible for the Evolution Planning Document and the Modification Handbook
- Support on simulator
- Support ABB's ServiceDesk in dealing with technical incidents related to plant
- Maintain Sleipner and Gudrun test systems located at the ABB premises in Stavanger
- Contribute to project deliveries to plant, this also includes offshore travel and site work.
- Part of the Account team, working closely with the Project Managers and Account Manager to ensure quality in our deliverables and ensure customer satisfaction.
- Create and maintain relationships with the customers technical organization.
- Bachelor's degree or equivalent. Relevant work experience can compensate for formal education
- Minimum 3 years experience from ABB
- Experience as a technical lead and/or system expert is not required, but preferable
- Knowledge of the Sleipner and Gudrun systems, including site specific knowledge and experience is preferable
- Be able to support our customers and their contractors in troubleshooting of (but not limited to): System 800xA, Advant, Safeguard, PIMS, Server/Clients, Networks
- Ability to travel offshore on sporadic basis
- You have good leadership skills
- You are structured and quality minded
- You like collaborating with others
- You communicate well with your co-workers and customers
- You have high professional integrity
- You are fluent in English or Norwegian
We offer a positive and innovative work environment, where you will have the opportunity to work on challenging projects and collaborate with experienced colleagues. Our team is committed to delivering high-quality services to our customers, and we are looking for a skilled Technical Account Manager to join our team.
