Guest Experience Representative

3 days ago


Oslo, Oslo County, Norway Royal Caribbean Group Full time

The Guest Services Officer plays a vital role in ensuring the satisfaction of our guests. As a friendly and passionate individual, you will actively listen to and assist in resolving guest issues and concerns. With a strong commitment to hospitality and customer service, you will be able to communicate effectively with guests, department heads, and colleagues to resolve problems and negotiate resolutions.

Requirements:
  1. A minimum of one year of experience in a customer-facing position within the hotel industry or related field.
  2. Proven cash handling skills and understanding of US currency and exchange rates are required.
  3. Excellent communication and interpersonal skills are necessary to interact with guests in a professional and positive manner.
  4. The ability to operate basic office equipment, including telephones, computers, and copy machines, is also essential.
Language Skills:
  1. Fluency in English is required for clear and distinct communication.
  2. Aptitude to read and write English to understand and interpret written procedures, as well as give and receive instructions in written and verbal forms.
  3. Additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish are highly desirable.


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