
Quality and Customer Experience Manager
6 days ago
We are looking for a seasoned Quality and Customer Experience Manager to drive our Quality Assurance strategy forward. As part of our world-class Customer Support Team, you will play a pivotal role in shaping our customers' experiences and optimizing our internal processes.
Main ObjectivesThrough rigorous data analysis, you will inform the development of targeted training programs that enhance the effectiveness of our Enablement and Documentation efforts.
- Effectively manage grading rubrics to ensure consistency and fairness in our evaluation processes.
- Lead calibration sessions to foster cohesion among grading teams and identify areas for growth.
Approximately 50% of your work hours will involve direct customer interaction via multiple channels, encompassing:
- Resolving technical issues and clarifying product usage.
- Guiding onboarding processes and addressing subscription-related queries.
- Representing customer interests within the organization.
At Autodesk, we empower innovators to create amazing things. Our software powers creative professionals, engineers, architects, and construction professionals. We value diversity, equity, and inclusion and aim to foster a workplace where everyone can thrive and grow professionally.
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Customer Satisfaction and Quality Manager
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Quality Manager
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Customer Experience Project Manager
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Return and Quality Process Leader
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