Quality and Customer Experience Manager

6 days ago


Oslo, Oslo County, Norway TN Norway Full time

We are looking for a seasoned Quality and Customer Experience Manager to drive our Quality Assurance strategy forward. As part of our world-class Customer Support Team, you will play a pivotal role in shaping our customers' experiences and optimizing our internal processes.

Main Objectives
  1. Through rigorous data analysis, you will inform the development of targeted training programs that enhance the effectiveness of our Enablement and Documentation efforts.

    • Effectively manage grading rubrics to ensure consistency and fairness in our evaluation processes.
    • Lead calibration sessions to foster cohesion among grading teams and identify areas for growth.
  2. Approximately 50% of your work hours will involve direct customer interaction via multiple channels, encompassing:

    • Resolving technical issues and clarifying product usage.
    • Guiding onboarding processes and addressing subscription-related queries.
    • Representing customer interests within the organization.
About the Company

At Autodesk, we empower innovators to create amazing things. Our software powers creative professionals, engineers, architects, and construction professionals. We value diversity, equity, and inclusion and aim to foster a workplace where everyone can thrive and grow professionally.



  • Oslo, Oslo County, Norway Eaton Full time

    At Eaton, we value your skills, drive, and commitment to success. As a Quality & Return Manager, you will join our Norway office, contributing to our mission of creating a brighter, more efficient, and sustainable future.Key Responsibilities:Lead the customer product return process and quality system management, ensuring seamless operations within the...

  • Quality Manager

    6 days ago


    Oslo, Oslo County, Norway Eaton Corporation Full time

    Job DescriptionEaton Corporation offers a dynamic and supportive work environment that values your skills, drive, and hunger for success. As a Quality & Return Manager, you will be part of Eaton's Norway office as a valued member of the local customer support organization.The successful candidate will be responsible for managing the customer product return...


  • Oslo, Oslo County, Norway SKILL Rekruttering AS Full time

    We are seeking a talented Customer Experience Director to join our team and drive exceptional customer satisfaction. As a key member of our service leadership team, you will be responsible for developing and maintaining a comprehensive strategy for services, aligned with overall business goals.Your Key Responsibilities:Establish and enforce global service...


  • Oslo, Oslo County, Norway TN Norway Full time

    About the RoleAs a Coordinator Customer Content Team, you will play a crucial role in supporting the growth and success of our content team. You will be responsible for coordinating and assisting in various projects related to content creation, strategy, and implementation.We are a dynamic and collaborative team dedicated to making learning awesome. Our...


  • Oslo, Oslo County, Norway Eaton Full time

    Eaton offers a unique opportunity to contribute to a dynamic and supportive environment that values your skills and drive. As a Quality & Return Manager, you will join our Norway office, playing a key role in shaping our customer support team.Key Responsibilities:Oversee the customer product return process and quality system management, maintaining EU...


  • Oslo, Oslo County, Norway Eaton Full time

    We are committed to creating a brighter, more efficient, and sustainable future through our work at Eaton. As a Quality & Return Manager, you will be part of our Norway office, working closely with the local customer support team to deliver exceptional results.Key Responsibilities:Manage the customer product return process and quality system, ensuring...


  • Oslo, Oslo County, Norway Cognite Full time

    Company OverviewCognite is a world-leading provider of industrial digitalization solutions, utilizing data to resolve intricate business challenges through our innovative Cognite Data Fusion (CDF) platform. Our dedication to innovation has earned us several prestigious awards, including the 2022 Technology Innovation Leader for Global Digital Industrial...


  • Oslo, Oslo County, Norway Eaton Full time

    Eaton is a dynamic and supportive organization that prioritizes your skills, drive, and success. As a valued member of our customer support team in Norway, you will play a crucial role in creating innovative solutions to help businesses manage their power more efficiently and sustainably.Key Responsibilities:Ensure the smooth operation of the customer...


  • Oslo, Oslo County, Norway Tesla, Inc. Full time

    Job Description:Tesla, Inc. is seeking a skilled Roadside Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional service to our customers at their most critical moments.Key Responsibilities:Resolve Customer Issues: Diagnose and resolve customer issues efficiently using your technical...


  • Oslo, Oslo County, Norway TN Norway Full time

    Job OverviewWe are excited to welcome an experienced Quality Assurance Expert to our Customer Support Team in Oslo. This role offers a unique opportunity to drive quality assurance and feedback delivery, impacting customer experiences and employee growth.Key ResponsibilitiesQuality AssuranceIdentify trend analysis data to inform Enablement and Documentation...


  • Oslo, Oslo County, Norway SALT art & music Full time

    Bar Excellence at SALTWe are seeking an experienced Bar Manager to drive the success of our bars, creating exceptional experiences for guests. As a leader, you will oversee daily operations, train and develop staff, and ensure top-notch service.Your responsibilities will include:Daily management and leadership of the bar teamTraining, scheduling, and staff...


  • Oslo, Oslo County, Norway Regus Full time

    About UsRegus is a global leader in the provision of flexible workplaces. Our mission is to empower businesses to work better, faster, happier by providing them with access to high-quality workspace locations.The RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Community Associate. In this role, you will be...


  • Oslo, Oslo County, Norway Hitachi Energy Denmark AS Full time

    About UsAt Hitachi Energy, we strive for excellence throughout the entire value chain, increasing customer satisfaction and improving profitability in a sustainable way.You will plan, organize, lead, and monitor all Quality work related to the project, analyzing and considering the quality demands of the contract to align them with our project quality...


  • Oslo, Oslo County, Norway Nordic Jobs Worldwide Full time

    Job DescriptionAs a Swedish-speaking Customer Support Agent, you will work in a dynamic environment receiving incoming calls from customers with various requests related to orders, invoices, cancellations, and TV/broadband support. Your performance will be measured based on customer satisfaction, efficiency, and quality according to project standards.You...


  • Oslo, Oslo County, Norway Head Energy Full time

    Compliance and Quality ProfessionalIn this role, you will be responsible for ensuring compliance with regulatory requirements and managing quality risks. You will work closely with project teams to identify and mitigate potential risks and ensure that projects are delivered on time and within budget.Key qualifications include a degree in a relevant field and...


  • Oslo, Oslo County, Norway TN Norway Full time

    We are seeking a Customer Experience Representative to join our team at TN Norway. As a Danish Language Consultant, you will work on the biggest Search Engine Platform in the world and provide exceptional customer service.ResponsibilitiesProvide top-notch customer support and communicate effectively with clients.Work collaboratively with the team to achieve...


  • Oslo, Oslo County, Norway Head Energy Full time

    Quality Risk SpecialistHead Energy is a Scandinavian engineering and consulting house with over 900 employees across multiple locations. We provide a wide range of products and services to onshore and offshore industries.We are employee-owned, client-focused, and growth-oriented. Our core values are Responsibility, Honesty, Inclusivity, and Innovation.We aim...


  • Oslo, Oslo County, Norway TN Norway Full time

    As a Support Quality Associate Lead at Autodesk, you will spearhead our mission to deliver exceptional customer experiences worldwide. With a strong emphasis on Quality Assurance, this role demands a unique blend of analytical skills and interpersonal abilities.


  • Oslo, Oslo County, Norway Head Energy Full time

    Project Quality Assurance LeadThis role involves leading quality assurance activities for projects within Head Energy. The successful candidate will have experience in quality management and the ability to drive improvement initiatives. They will work closely with project teams to identify and mitigate quality risks and ensure compliance with regulatory...


  • Oslo, Oslo County, Norway Linde plc Full time

    At Linde, we are seeking a Quality Assurance Specialist to ensure the integrity and compliance of our GxP manufacturing processes. The successful candidate will be responsible for developing and executing validation protocols, conducting risk assessments, and maintaining quality management systems.ResponsibilitiesDevelop and execute validation protocols...