
Quality Assurance Expert
18 hours ago
We are excited to welcome an experienced Quality Assurance Expert to our Customer Support Team in Oslo. This role offers a unique opportunity to drive quality assurance and feedback delivery, impacting customer experiences and employee growth.
Key Responsibilities- Quality Assurance
- Identify trend analysis data to inform Enablement and Documentation effectiveness.
- Create or cater boot camps and other training programs to enhance employee skills.
- Grade cases, address grade appeals, and deliver feedback to EBCS Support employees.
- Support customers and internal users across multiple platforms, including live chat, email, and phone.
- Interact with customers, troubleshoot technical issues, and communicate daily with the Technical Team and Leadership.
- Perform investigations into technical issues and log cases with accurate information.
- Demonstrated KPI-driven performance with impactful, accountable, courageous, and integrity behaviors.
- Strong analytical skills to create and interpret reports, telling stories with data and delivering actionable insights.
- Experience handling support requests from diverse channels, emails, and peer support while continuously learning.
- Awareness of Autodesk procedure for customer interactions, transparency, and honesty.
- Comfortable navigating CRM systems and familiar with cloud-based software.
- Previous experience troubleshooting and supporting iOS, Android, and Windows platforms.
- Familiarity with chat systems and the construction industry.
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Project Quality Assurance Lead
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