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Technical Quality Assurance Specialist
6 days ago
Join us as a Technical Quality Assurance Specialist, where you will play a crucial role in expanding our global Customer Support Team. Your expertise in driving Quality Assurance results will directly contribute to enhancing the overall customer experience.
Main ObjectivesThis position involves leveraging trend analysis data to inform strategic decisions and develop targeted training programs that maximize the effectiveness of our Enablement and Documentation efforts.
- A significant portion of your time will be dedicated to monitoring grading rubrics, addressing grade appeals, and delivering feedback to EBCS Support employees.
- Closely collaborate with cross-functional teams to maintain our grading rubric, ensure cohesion, and provide coaching opportunities.
Approximately 50% of your work hours will involve supporting customers and internal users through various communication channels, such as live chat, email, and phone.
- This includes but is not limited to: resolving technical issues, answering product usage questions, facilitating onboarding processes, handling subscription inquiries, and conveying customer concerns to relevant internal teams.
- Regularly communicate with the Technical Team, SOPX, and Leadership to report support issues, bugs, user concerns, customer sentiment, and product feedback.
Autodesk is a global leader in software innovation, empowering creators to bring their most ambitious projects to life. Our culture emphasizes innovation, creativity, and collaboration – values that guide our actions and inspire our community.
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Quality Assurance Specialist
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Quality Assurance Expert
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Technical Support Specialist
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Quality and Customer Experience Manager
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Remote Technical Specialist
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Data-Driven Business Improvement Specialist
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Oslo, Oslo County, Norway TransPerfect Full timeRemote OpportunityDataForce by TransPerfect is seeking a remote Norwegian content generator and quality assurance specialist to join our project.This is a freelance opportunity that requires native-level fluency in Norwegian and excellent writing skills.The ideal candidate will have experience in content creation, be able to research and generate prompts,...
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Quality Control Expert
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