Technical Support Specialist

18 hours ago


Oslo, Oslo County, Norway TN Norway Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team in Oslo. As a key member of our Customer Support Team, you will play a critical role in delivering exceptional customer experiences across various channels.

Key Responsibilities
  1. Quality Assurance
  • Drive Quality Assurance (QA) results by identifying trends and creating data-driven insights to inform Enablement and Documentation effectiveness.
  • Develop and maintain grading rubrics to ensure consistency and adapt to changing business needs.
  • Lead calibration sessions to ensure grading cohesion and provide coaching opportunities.
Customer Support
  • Provide timely and effective support to customers and internal users across multiple platforms.
  • Troubleshoot technical issues, resolve product usage questions, and communicate with internal teams to drive business forward.
  • Investigate technical issues and log cases with accurate information to provide a full record of each issue and resolution.
Requirements
  1. KPI-driven performance with a focus on impactful, accountable, courageous, and integrity behaviors.
  2. Data analysis skills to create and interpret reports, tell stories with data, and deliver actionable insights.
  3. Experience handling support requests from diverse channels, emails, and peer support while continuously learning.
  4. Autodesk procedure adherence for customer interactions, transparency, and honesty.
  5. Comfortable navigating CRM systems and familiar with cloud-based software.
  6. Previous experience troubleshooting and supporting iOS, Android, and Windows platforms.
  7. Familiarity with chat systems and the construction industry.


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