Customer Support Specialist Roadside

6 days ago


Oslo, Oslo County, Norway Tesla, Inc. Full time

Job Description:

As a Tesla Roadside Support Specialist, you will be the face of our company during roadside incidents. Your role will be to evaluate, diagnose, review, and resolve customer needs in a timely and professional manner.

Key Responsibilities:

  • Diagnose: Evaluate customer issues and provide solutions or escalate to senior management as needed.
  • Root Cause Analysis: Work with service centers to identify trends and areas for improvement.
  • Represent: Be the voice of Tesla for escalations and complex issues.
  • Communicate: Handle customer concerns with professionalism and urgency.
  • Decision Making: Define the right course of action for each customer case.
  • Administer: Use CRM software and other tools to manage support cases and communications.


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