
Customer Support Leader
6 days ago
Head of Support Job Description
We are looking for a highly skilled and experienced leader to join our Customer Excellence Team organization in Norway as the Head of Support. The successful candidate will be responsible for leading a team of approximately 12-16 employees and overseeing the entire support flow for our services.
About SD Worx Norge
SD Worx Norge offers the Nordics' most comprehensive and modern integrated HR and payroll solution, supporting some of Norway's largest and most successful organizations. We are committed to developing our operations and improving our ability to support customers in digitalizing HR and payroll processes.
Main Responsibilities
- Oversee the entire support flow for our services and manage the incident management process.
- Ensure that our existing customers can make the most of our services.
- Responsible for the team's staffing and ensuring the delivery of relevant services within the scope of Support.
- Ensure continuous competence development and knowledge sharing within the team and across SD Worx's entire support chain.
- Participate in customer dialogues to continuously improve service delivery to our customers.
- Together with your team and management colleagues, initiate and drive continuous improvements to enhance customer satisfaction and reduce lead times.
- Ensure close cooperation with Products to secure holistic support to our customers.
Your Qualifications
- You currently lead or have led a team supporting customers with system solutions.
- You are a clear and inclusive leader who engages and communicates effectively with both internal and external stakeholders.
- Proven strong leadership and collaboration skills.
- Experience in change management.
- Skilled at prioritizing in a fast-paced and dynamic environment.
- Experience with ITSM and ticketing systems (e.g., ServiceNow).
- Relevant academic degree in economics, HR, or IT.
- Fluent in both Norwegian and English, with excellent written and verbal communication skills.
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