Customer Support Expert

6 days ago


Oslo, Oslo County, Norway TN Norway Full time

We are seeking a skilled Customer Support Expert to join our team in Oslo, Norway. As an essential member of our world-renowned Customer Support Team, you will be responsible for delivering exceptional customer experiences across various channels.

Key Responsibilities
  1. The primary focus of this role is to drive Quality Assurance (QA) results through data-driven analysis and effective communication with teams.

    • Trend analysis data is used to inform Enablement and Documentation strategies, ensuring maximum effectiveness.
    • Create or tailor training programs to meet business needs, focusing on quality improvement.
  2. You will also spend approximately 50% of your time supporting customers and internal users who interact with our software in different platforms, including live chat, email, and phone.

    • This involves troubleshooting technical issues, product usage questions, onboarding, subscription inquiries, and representing customer voices within the company to drive business forward.
About This Role

This exciting opportunity at Autodesk offers the chance to make a lasting impact on our customers' experiences and shape the future of our company.

Minimum Qualifications
  1. Data-driven approach with experience analyzing reports and telling a compelling story to stakeholders.
  2. Proven ability to handle support requests from various channels while continuously learning and improving.
  3. Familiarity with Autodesk's procedures for interacting with customers and navigating CRM systems.
  4. Basic knowledge of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite.


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