Technical Support Specialist

2 days ago


Oslo, Oslo County, Norway Novulyn IT Full time

About Novulyn IT:

We are a leading provider of digital innovation, offering comprehensive IT solutions that empower businesses across the globe. Our commitment to excellence and proven track record of success drive our teams to deliver tailored, cutting-edge technology solutions that enhance operational efficiency and drive growth.

Job Title: Technical Support Specialist

We seek an energetic and customer-focused IT Support Specialist to provide technical support to our employees and ensure seamless operation of our technology. As the first point of contact for IT issues, you will work to resolve them efficiently and effectively. This role is perfect for someone who enjoys problem-solving and helping others.

Responsibilities:

  1. Provide timely and efficient technical support through various channels.
  2. Troubleshoot hardware, software, and network-related problems.
  3. Install and configure software applications, operating systems, and peripherals.
  4. Manage user accounts, permissions, and access requests.
  5. Document issues, resolutions, and support procedures.
  6. Escalaate unresolved issues to senior IT staff.
  7. Assist in maintaining IT inventory and documentation.
  8. Provide user training on basic IT tools and applications.
  9. Contribute to IT support process improvements.
  10. Support testing and evaluating new technology.

What We Offer:

We provide competitive compensation and flexible options for hourly, half-day, or full-day rates.

Qualifications:

  1. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  2. Experience in IT support or help desk roles.
  3. Strong knowledge of computer hardware, software, and networking concepts.
  4. Proficiency with Windows and/or macOS operating systems, MS Office Suite, and common software applications.
  5. Excellent customer service and communication skills.
  6. Ability to troubleshoot technical issues effectively.
  7. Strong organizational and time-management skills.
  8. Fluency in the local language is preferred.


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