Customer Satisfaction and Quality Manager

6 days ago


Oslo, Oslo County, Norway Eaton Full time

At Eaton, we value your skills, drive, and commitment to success. As a Quality & Return Manager, you will join our Norway office, contributing to our mission of creating a brighter, more efficient, and sustainable future.

Key Responsibilities:
  • Lead the customer product return process and quality system management, ensuring seamless operations within the EU.
  • Conduct quality system audits, implementing corrective actions to maintain high standards.

Quality Management:

  • Enhance Eaton's local Quality System, supporting colleagues in quality processes.
  • Address customer quality concerns through effective communication.
  • Facilitate audits from customers and DNV (ISO 9001), promoting continuous improvement.
  • Collaborate with Nordic countries on quality initiatives.
  • Verify accuracy of certification records and system updates.
  • Manage general administration and reporting tasks.

Return Management:

  • Provide timely responses to customer inquiries regarding returns and claims.
  • Coordinate the physical return process, ensuring efficient logistics within the EU.
  • Develop process improvements to increase customer satisfaction.


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