Return and Quality Process Leader

6 days ago


Oslo, Oslo County, Norway Eaton Full time

Eaton offers a unique opportunity to contribute to a dynamic and supportive environment that values your skills and drive. As a Quality & Return Manager, you will join our Norway office, playing a key role in shaping our customer support team.

Key Responsibilities:
  • Oversee the customer product return process and quality system management, maintaining EU compliance.
  • Coordinate quality system audits, identifying areas for improvement and implementing changes.

Quality Management:

  • Sustain Eaton's local Quality System, providing guidance to colleagues on quality processes.
  • Engage with customers to resolve quality concerns.
  • Liaise with DNV (ISO 9001) for audits and certifications.
  • Collaborate with Nordic countries on quality initiatives.
  • Update certification records and system information accurately.
  • Manage general administration and reporting duties.

Return Management:

  • Respond promptly to customer inquiries regarding returns and claims.
  • Coordinate the physical return process, ensuring efficient logistics within the EU.
  • Initiate process improvements to increase customer satisfaction.


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