
Return and Quality Process Leader
6 days ago
Eaton offers a unique opportunity to contribute to a dynamic and supportive environment that values your skills and drive. As a Quality & Return Manager, you will join our Norway office, playing a key role in shaping our customer support team.
Key Responsibilities:- Oversee the customer product return process and quality system management, maintaining EU compliance.
- Coordinate quality system audits, identifying areas for improvement and implementing changes.
Quality Management:
- Sustain Eaton's local Quality System, providing guidance to colleagues on quality processes.
- Engage with customers to resolve quality concerns.
- Liaise with DNV (ISO 9001) for audits and certifications.
- Collaborate with Nordic countries on quality initiatives.
- Update certification records and system information accurately.
- Manage general administration and reporting duties.
Return Management:
- Respond promptly to customer inquiries regarding returns and claims.
- Coordinate the physical return process, ensuring efficient logistics within the EU.
- Initiate process improvements to increase customer satisfaction.
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