
Product Quality and Return Coordinator
6 days ago
We are committed to creating a brighter, more efficient, and sustainable future through our work at Eaton. As a Quality & Return Manager, you will be part of our Norway office, working closely with the local customer support team to deliver exceptional results.
Key Responsibilities:- Manage the customer product return process and quality system, ensuring compliance with EU regulations.
- Coordinate quality system audits, identifying areas for improvement and implementing necessary changes.
Quality Management:
- Sustain Eaton's local Quality System, providing guidance to colleagues on quality processes.
- Engage with customers to address quality concerns.
- Liaise with DNV (ISO 9001) for audits and certifications.
- Collaborate with Nordic countries on quality system initiatives.
- Maintain accurate records of certifications and system updates.
- Oversee general administration and reporting duties.
Return Management:
- Respond to customer inquiries regarding returns and claims.
- Manage the physical return process, coordinating with EU sites as needed.
- Promote process improvements to enhance customer satisfaction.
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