Senior Business Analyst for CRM Systems

23 hours ago


Oslo, Oslo County, Norway HCLTech Full time

We are looking for a Senior Business Analyst to join our team in Norway. The ideal candidate will have a deep understanding of business processes, issues, and technology, particularly related to sales, marketing, and customer service departments within an organization.

Key responsibilities include gathering and documenting business processes, advising customers on best practices for CRM processes and architecture, and assisting technical consultants with architecting Dynamics 365 CRM or xRM systems.

The successful candidate will have a Master's Degree in business, finance, or computer science related field, or a Bachelor's Degree with 4-5 years' experience. Excellent verbal and written communication skills and ability to work with clients at all levels of an organization are essential.



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