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Customer Service Representative
2 weeks ago
At Elavon Europe, we're dedicated to helping our customers achieve their financial goals. Our team of professionals works tirelessly to provide top-notch support and service to our clients.
About the RoleThis is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our client-facing team, you will be responsible for providing proactive support and service to our clients via telephone or email.
Fitness & ProbityThis role is subject to the Central Bank Reform Act 2010 Regulations 2011.
Key Responsibilities- Responsible for proactive support and service to our clients via telephone or email.
- Account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.
- Sell a full range of merchant processing products and services.
- This role is the escalation point for both internal and external client issues.
Drive for Results
Holding self and others accountable to consistently achieve meaningful results.
Customer CentricityBuilding strong customer relationships and delivering customer-centric solutions.
Agility & InnovationDemonstrating flexibility in dealing with fast-changing priorities, and different or challenging situations. Helping others to continuously improve and achieve results. Exploring multiple solutions to overcome obstacles. Anticipating future needs that may affect the team or organization.
Talent Development & EngagementProviding others with a clear direction; setting appropriate standards of behaviour; delegating work appropriately and fairly; motivating and empowering others; providing staff with development opportunities and coaching; recruiting staff of a high calibre.
Risk ManagementAppropriately identifying and managing risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
Ethics and TrustMaintaining high ethical standards; gaining the confidence and trust of others through honesty, integrity and authenticity. Conducting oneself honestly and ethically; adhering to a core set of values and standards appropriate to the situation and acting accordingly; being consistent in one's words and actions; inspiring trust and respect by dealing openly with people; keeping confidences and admitting mistakes.
Technical Competencies- Emerging relationship building and selling skills.
- Ability to analyse information received from various sources and synthesise into reports, presentations and proposals.
- Strong problem-solving skills.
- Strong organisation and project management skills.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Proven customer service/relations skills.
- Proficient computer skills, especially Microsoft Office applications.
- Excellent presentation, interpersonal, verbal and written communication skills.
- Bachelor's degree, or equivalent work experience.
- Zero to two years of client management experience.
- Fluent in Norwegian and English.
- Sales experience.
