Field Service Engineer

1 month ago


Oslo, Oslo County, Norway Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field.

Key Responsibilities
  • Attend customer laboratories for routine maintenance, repair visits, installations, and service meetings as required.
  • Provide technical support to customers and colleagues, ensuring timely and effective resolution of issues.
  • Undertake repairs, support, and maintenance within agreed timeframes, ensuring customers are kept informed of progress.
  • Complete service reports in our CRM system, ensuring accuracy and timeliness.
  • Update instruments at customer laboratories with software and middleware upgrades as required.
  • Provide feedback to global product teams on instrument reliability and quality.
  • Ensure adherence to quality and regulatory requirements, as well as company policies.
  • Participate in service and commercial meetings as required.
  • Contribute to the development of training materials, support literature, and technical guidance for internal and external customers.
  • Maintain a high level of product knowledge on instruments and assays, enabling our customers to succeed and sharing expertise with internal and external customers.
Requirements
  • Background in electronics, biotechnology, medical devices, engineering, or a related field.
  • Previous experience in servicing analytical equipment or equivalent technical experience.
  • Strong customer focus, with excellent communication skills and ability to build relationships.
  • Strong technical aptitude and problem-solving skills.
  • Can-do attitude, with flexibility to manage competing priorities.
  • Attention to detail in all aspects of the role.
  • Valid driving license.
  • Willingness to travel.
  • Fluency in English, both written and verbal.
What's in it for you?
  • Competitive starting salary, plus performance bonus.
  • Learning and development opportunities with a global business leader.
  • Outstanding career and development prospects.
  • Company pension scheme and other fringe benefits.
  • Private health insurance.
  • Flexible wellbeing benefits and insurance discounts.


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