Sweden Support Services Engineer

2 weeks ago

Oslo, Oslo County, Norway ExcelRedstone Full time

About the Role:

The Support Services Engineer is a key member of our Data Centre and Workplace Technology Services team, responsible for delivering high-quality support services to our customers.

Key Responsibilities:

  • Installation of equipment racks within technology rooms
  • Racking of Servers and other Network hardware equipment
  • Installation of power distribution units within equipment racks
  • Restack of equipment within existing technology rooms
  • Movement of equipment within site locations including stores
  • Perform Technology component swaps
  • Decommission of equipment within technology rooms
  • Un-racking of Servers and other Network hardware equipment
  • Decommission of power distribution units within equipment racks
  • Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations
  • Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection
  • Relocate desktop equipment including any peripherals
  • Install desktop equipment including any peripherals
  • Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required
  • Connection of network patching to servers and other equipment within racks
  • Labelling of hardware (network equipment and servers etc)
  • Carry out DBAN Disk Wipes by use of Software
  • Interface with Corporate Real Estate on mechanical and electrical provisioning
  • Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities
  • Technology room inspections
  • BMS alarm investigation assistance
  • Work order review and assignment
  • Housekeeping duties
  • Systems Data Quality checks
  • Materials, Tools and Test Equipment Management
  • Carry out surveys and update drawings and schedules
  • Update records for all changes using Asset Management Software when required
  • Third party supervision (escort and supervision)
  • First line support (e.g., reboots on instruction, ID of lights & connections etc.)
  • Site representation on incident bridges
  • Perform Technology component swaps
  • RMA administration for faulty swapped out equipment
  • Power circuit support (proprietary sub distribution in racks etc.)

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