Sweden Support Services Engineer
2 days ago
About the Role:
The Support Services Engineer is a key member of our Data Centre and Workplace Technology Services team, responsible for delivering high-quality support services to our customers.
Key Responsibilities:
- Installation of equipment racks within technology rooms
- Racking of Servers and other Network hardware equipment
- Installation of power distribution units within equipment racks
- Restack of equipment within existing technology rooms
- Movement of equipment within site locations including stores
- Perform Technology component swaps
- Decommission of equipment within technology rooms
- Un-racking of Servers and other Network hardware equipment
- Decommission of power distribution units within equipment racks
- Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces
- Audit and document desktop configuration, including patching and power, for existing and proposed user locations
- Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection
- Relocate desktop equipment including any peripherals
- Install desktop equipment including any peripherals
- Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required
- Connection of network patching to servers and other equipment within racks
- Labelling of hardware (network equipment and servers etc)
- Carry out DBAN Disk Wipes by use of Software
- Interface with Corporate Real Estate on mechanical and electrical provisioning
- Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities
- Technology room inspections
- BMS alarm investigation assistance
- Work order review and assignment
- Housekeeping duties
- Systems Data Quality checks
- Materials, Tools and Test Equipment Management
- Carry out surveys and update drawings and schedules
- Update records for all changes using Asset Management Software when required
- Third party supervision (escort and supervision)
- First line support (e.g., reboots on instruction, ID of lights & connections etc.)
- Site representation on incident bridges
- Perform Technology component swaps
- RMA administration for faulty swapped out equipment
- Power circuit support (proprietary sub distribution in racks etc.)
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