Sweden Support Services Engineer

8 hours ago


Oslo, Oslo County, Norway ExcelRedstone Full time
Job Description

ExcelRedstone is seeking a highly skilled Support Services Engineer to join our team in Oslo, Norway. As a Support Services Engineer, you will be responsible for delivering high-quality services to meet our customers' project demands.

Key Responsibilities
  • Installation of equipment racks within technology rooms
  • Racking of Servers and other Network hardware equipment
  • Installation of power distribution units within equipment racks
  • Restack of equipment within existing technology rooms
  • Movement of equipment within site locations including stores
  • Perform Technology component swaps
  • Decommission of equipment within technology rooms
  • Un-racking of Servers and other Network hardware equipment
  • Decommission of power distribution units within equipment racks
  • Removal of redundant infrastructure from technology rooms and workspaces
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations
  • Power down and disconnect desktop equipment, including peripherals
  • Relocate desktop equipment, including peripherals
  • Install desktop equipment, including peripherals
  • Configure, install, and test analogue, digital, and VOIP telephone handsets
  • Connection of network patching to servers and other equipment within racks
  • Labelling of hardware, including network equipment and servers
  • Carry out DBAN Disk Wipes using software
  • Interface with Corporate Real Estate on mechanical and electrical provisioning
  • Escort and supervision of activities within technology rooms
  • Technology room inspections
  • BMS alarm investigation assistance
  • Work order review and assignment
  • Housekeeping duties
  • Systems Data Quality checks
  • Materials, Tools, and Test Equipment Management
  • Carry out surveys and update drawings and schedules
  • Update records for all changes using Asset Management Software
  • Third-party supervision
  • First-line support
  • Site representation on incident bridges
Requirements
  • Experience working in an IT environment
  • Experience in an ICT Hardware Break Fix, Moves Adds, and Changes environment
  • Experience in structured cabling installation, fault finding, and testing with Fluke test equipment
  • Good knowledge of structured cabling standards and cable types
  • Good MS Office Suite experience
  • Self-starter, organized, detailed-oriented, and ability to work independently as well as part of a team
  • Prioritization skills and multitasking ability
  • Ability to work under pressure
  • Good knowledge of Asset Management Systems
  • Good knowledge of Ticketing Systems
  • Good understanding of complex change management and service delivery processes
  • Ability to assist with training new starters on all systems, processes, and procedures


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